Customer Support Executive | Voice & Blended Process | Gurgaon

Wrixty Services; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

Wrixty Services in Gurugram is seeking a Customer Support Associate to handle interactions across voice, chat, and email channels. You will respond to inquiries professionally, resolve complaints, and provide accurate information about products, services, and policies. Freshers may apply with 12th pass or graduation.

Excellent verbal communication and basic computer skills are essential. You will document interactions in CRM, coordinate with internal teams, maintain data confidentiality, and

Qualifications

• Minimum Qualification: 12th Pass / Graduate in any discipline.
• Freshers can apply.
• Prior experience in Customer Support, Customer Service, BPO, voice non Voice Telecalling, Telesales, or Sales will be preferred.
• Excellent verbal communication skills.
• Basic computer knowledge.

Responsibilities

• Handle customer interactions through voice, chat, and email channels.
• Respond to customer inquiries in a timely and professional manner.
• Resolve customer complaints and concerns while ensuring a positive experience.
• Provide accurate information regarding products, services, and policies.
• Maintain high levels of customer satisfaction and service quality.
• Document customer interactions and update records in CRM systems.
• Follow standard operating procedures and process guidelines.
• Escalate unresolved issues to the appropriate teams when required.
• Meet daily productivity, quality, and attendance targets.
• Ensure compliance with company policies and customer service standards.
• Coordinate with internal departments for effective issue resolution.
• Identify customer needs and provide suitable solutions.
• Build and maintain positive relationships with customers.
• Handle multiple customer interactions efficiently while maintaining accuracy.
• Maintain confidentiality of customer information and company data.
• Adapt to process updates, new tools, and changing business requirements.
• Participate in training sessions and team meetings to improve performance.
• Monitor and follow up on pending customer requests until closure.
• Demonstrate strong listening, communication, and problem-solving skills.
• Contribute to team goals and support overall business objectives.

Skills

Good communication skills

Customer-centric approach

CRM awareness

Education

12th pass / graduate in any discipline

Tools

CRM software

Job description

Role & responsibilities

*Handle customer interactions through voice, chat, and email channels.

*Respond to customer inquiries in a timely and professional manner.

*Resolve customer complaints and concerns while ensuring a positive experience.

*Provide accurate information regarding products, services, and policies.

*Maintain high levels of customer satisfaction and service quality.

*Document customer interactions and update records in CRM systems.

*Follow standard operating procedures and process guidelines.

*Escalate unresolved issues to the appropriate teams when required.

*Meet daily productivity, quality, and attendance targets.

*Ensure compliance with company policies and customer service standards.

*Coordinate with internal departments for effective issue resolution.

*Identify customer needs and provide suitable solutions.

*Build and maintain positive relationships with customers.

*Handle multiple customer interactions efficiently while maintaining accuracy.

*Maintain confidentiality of customer information and company data.

*Adapt to process updates, new tools, and changing business requirements.

*Participate in training sessions and team meetings to improve performance.

*Monitor and follow up on pending customer requests until closure.

*Demonstrate strong listening, communication, and problem-solving skills.

*Contribute to team goals and support overall business objectives.

Preferred candidate profile

Good Communication Skills

Customer-Centric Approach

Eligibility Criteria

• Minimum Qualification: 12th Pass / Graduate in any discipline.


• Freshers can apply.


• Prior experience in Customer Support, Customer Service, BPO, voice non Voice Telecalling, Telesales, or Sales will be preferred.


• Excellent verbal communication skills.


• Basic computer knowledge.


• HR Connect Ms . Prity- 84483 50054