Customer Support Executive- Voice

Aionos; Mohali; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Immediate joining

Job summary

AIONOS in Mohali, Sector 83, is hiring for Voice Customer Support. The role focuses on handling inbound calls related to travel, flights, and bookings, with immediate joining preferred. Candidates should have at least 6 months of voice process experience and strong verbal communication skills.

Join us for a customer-centric travel support role with rotating week-offs and a 5-day work week. Location is Mohali, Punjab, India, with opportunities to grow in a fast-paced travel domain.

Qualifications

• Minimum 6 months of experience in a voice-based process.
• Excellent verbal communication skills.
• Good customer-handling and problem-solving abilities.
• Strong listening skills and a positive attitude.
• Flexibility to work in rotational shifts and rotational week-offs.
• Immediate joiners preferred.

Responsibilities

• Handle inbound customer calls and assist with travel-related queries.
• Provide support for flight bookings, cancellations, rescheduling and other travel-related concerns.
• Resolve customer queries efficiently while ensuring customer satisfaction.
• Maintain professional communication and a customer-friendly approach.
• Follow process guidelines and maintain quality standards.

Skills

Verbal communication

Customer handling

Problem solving

Listening skills

Positive attitude

Rotational shifts

Immediate joining

Job description

WE ARE HIRING! VOICE CUSTOMER SUPPORT

Greetings from AIONOS!

We are looking for enthusiastic and customer-focused professionals for our Domestic Travel Process (Voice Customer Support).

Location: Sector 83, Mohali

Profile: Voice Customer Support Executive

Domain: Travel Process

Experience: Minimum 6 months in a voice process

Communication: Excellent verbal communication skills

Working Days: 5 days a week

Week Off: 2 rotational week-offs

Joining: Immediate joiners preferred

Roles & Responsibilities:

• Handle inbound customer calls and assist with travel-related queries.
• Provide support for flight bookings, cancellations, rescheduling and other travel-related concerns.
• Resolve customer queries efficiently while ensuring customer satisfaction.
• Maintain professional communication and a customer-friendly approach.
• Follow process guidelines and maintain quality standards.

Required Skills:

• Minimum 6 months of experience in a voice-based process.
• Excellent verbal communication skills.
• Good customer-handling and problem-solving abilities.
• Strong listening skills and a positive attitude.
• Flexibility to work in rotational shifts and rotational week-offs.
• Immediate joiners preferred.

Looking forward to connecting with you!