Walk-in || Customer Care Executive

Chandigarh News; Mohali, Chandigarh; Remote; INR 201,000 - 335,000; Full time

Benefits offered by this job

Competitive Salary

Career Growth Opportunities

Employee-Friendly Work Culture

Exposure to Travel & Airline Ops

Job summary

Chandigarh News is hiring a Customer Support Expert (Voice Process) in Mohali. The role involves handling inbound queries, assisting with bookings, and delivering resolutions with a focus on customer satisfaction.

We offer 5-day workweeks with rotational shifts and odd-hours cab facility. The position emphasizes strong communication and service skills for travelers and airline operations.

Qualifications

• Minimum 6 months of customer service experience
• Excellent communication skills
• SHL Score B1 & Above

Responsibilities

• Handle inbound customer queries.
• Assist with bookings, modifications, cancellations, and refunds.
• Deliver excellent customer service and resolutions.

Skills

Excellent communication skills

SHL Score B1 & Above

Education

Undergraduate / Graduate

Job description

Hiring | Customer Support Expert (Voice Process) | Mohali

Location: Mohali

Experience: 6 Months+ (Customer Service/BPO/Travel Process)

Qualification: Undergraduate / Graduate

Shift: Rotational Shifts (10 Hours)

5 Days Working | Rotational Week Off

Cab Facility Available (Odd Hours)

Key Responsibilities

• Handle inbound customer queries.
• Assist with bookings, modifications, cancellations, and refunds.
• Deliver excellent customer service and resolutions.

Requirements

• Minimum 6 months of customer service experience
• Excellent communication skills
• SHL Score B1 & Above

Why Join Us?

• Competitive Salary
• Career Growth Opportunities
• Employee-Friendly Work Culture
• Exposure to Travel & Airline Operations

Location: DKG Headquarters, Plot 19, IT City Road, JLPL Industrial Area, Sector 83A, Mohali - 140306.