Experienced Customer Service Executive | Immediate Joiners Only

Team Vertex Global Services; Gurugram District; On-site; INR 240,000 - 300,000; Full time

Job summary

Team Vertex Global Services in Gurugram is hiring for Customer Service Executives (Domestic Voice Process). The role involves handling customer calls, resolving issues, and ensuring satisfaction from a 100% voice process. Rotational shifts and a 6-day work week are in place, with day shifts for female candidates.

Immediate joiners preferred; walk-in interviews are conducted at Sector 20, Gurugram. Strong English communication is mandatory.

Qualifications

• Min. 6 months experience in customer service.

Responsibilities

• Handle customer queries over calls in a domestic voice process.
• Assist customers with their concerns and provide effective solutions.
• Maintain professional communication and ensure customer satisfaction.
• Understand customer requirements and resolve issues efficiently.
• Follow process guidelines and quality standards.
• Maintain proper call-handling etiquette and customer service standards.

Skills

Customer service

Job description

ROLE: CUSTOMER SERVICE EXECUTIVES (DOMESTIC VOICE PROCESS)

Job Location: Sector 20, Gurugram

Job Details

• Process: 100% Voice Process
• Experience: Min 6 months experience
• Salary: 2.4 LPA to 3 LPA (depending on last drawn salary)
• Shift: Rotational Shifts
• Female Candidates: Day Shifts Available
• Working Days: 6 Days a Week
• Week Off: 1 Rotational Week Off

Roles and Responsibilities

• Handle customer queries over calls in a domestic voice process.
• Assist customers with their concerns and provide effective solutions.
• Maintain professional communication and ensure customer satisfaction.
• Understand customer requirements and resolve issues efficiently.
• Follow process guidelines and quality standards.
• Maintain proper call-handling etiquette and customer service standards.

Additional Information

Good English communication skills are mandatory.

• Only Walk-in Interviews at Sector 20, Gurugram.
• Immediate joiners preferred.
• No cab facility available.