Walk-in | Customer Support Representative

Viveja IT Services PVt. Ltd; Hyderabad; Sur place; INR 300 000 - 420 000; Plein temps

Avantages offerts par ce poste

Two-way cab transportation

Two rotational weekly offs

Résumé du poste

Viveja IT Services Pvt. Ltd. in Hyderabad invites applications for a Customer Service Representative. The role focuses on professional English communication, handling customer concerns, and delivering a positive experience.

Night shifts are required, with duties including resolving queries, updating records, and collaborating with internal teams to ensure service quality. Two-week interview process applies. Immediate walk-ins may be considered.

Qualifications

• Undergraduates can apply.
• Experienced candidates only.
• Excellent verbal English communication is mandatory.
• Strong problem-solving and customer-handling abilities.
• Good attention to detail and multitasking.
• Basic computer knowledge and familiarity with MS Office or Google Workspace.
• Candidates must be comfortable working night shifts.

Responsabilités

• Handle customer queries, complaints, and service requests professionally.
• Communicate clearly and confidently with customers in English.
• Provide accurate information and appropriate resolutions.
• Maintain accurate customer records and update the relevant systems.
• Follow established processes, quality standards, and compliance guidelines.
• Collaborate with internal teams to resolve customer concerns.
• Maintain a customer-first approach while ensuring service quality.

Connaissances

Excellent English communication

Problem solving

Customer handling

Attention to detail

Multitasking

Night shift willingness

MS Office/Google Workspace

Formation

Undergraduates can apply

Outils

MS Office

Google Workspace

Description du poste

HOT JOB OPENING: Customer Service Representative

Company: Viveja IT Services Pvt. Ltd.
Location: 4th Floor, SANALI SPAZIO, Raidurgam, HITEC City, Madhapur, Hyderabad, Telangana 500081
Department: Customer Service
Interview Dates: 28 October 2 November 2026 (Monday to Friday only)
Interview Timings: 5:00 PM – 9:00 PM

Position Overview

We are looking for customer-focused candidates with excellent English communication skills, strong articulation, fluency, and confidence to join our Customer Service team.

The ideal candidate should be able to communicate professionally, understand customer concerns, resolve queries, and deliver a positive customer experience.

Important Communication Requirement

• Excellent spoken English and communication skills are mandatory.
• Candidates must demonstrate strong fluency, clarity, pronunciation, and articulation.
• Candidates with weak communication skills are strongly advised not to apply, as communication will be assessed strictly during the selection process.
• Candidates from non-voice, chat, or email support processes with excellent spoken English who are comfortable transitioning to a voice-based role are encouraged to apply.

Key Responsibilities

• Handle customer queries, complaints, and service requests professionally.
• Communicate clearly and confidently with customers in English.
• Provide accurate information and appropriate resolutions.
• Maintain accurate customer records and update the relevant systems.
• Follow established processes, quality standards, and compliance guidelines.
• Collaborate with internal teams to resolve customer concerns.
• Maintain a customer-first approach while ensuring service quality.

Eligibility Criteria

• Education: Undergraduates can apply.
• Experience: Experienced candidates only.
• Communication: Excellent verbal English communication is mandatory.
• Strong problem-solving and customer-handling abilities.
• Good attention to detail and multitasking skills.
• Basic computer knowledge and familiarity with MS Office or Google Workspace.
• Candidates must be comfortable working night shifts.

Interview Process – 3 Rounds

1. Versant Test: English proficiency, fluency, pronunciation, and articulation assessment.
2. Trainer Round: Communication and role-related assessment.
3. Manager Round: Final interview and hiring decision.

Candidates must successfully clear each round to proceed to the next stage.

Shift Timings

Candidates must be comfortable working either of the following shifts:

• Shift 1: 5:30 PM – 2:30 AM IST
• Shift 2: 9:30 PM – 5:30 AM IST

Benefits and Perks

• Weekly Offs: Two rotational weekly offs, based on the assigned roster and business requirements.
• Transportation: Two-way cab transportation provided for both shifts.

Walk-In Interviews

Dates: 28 October – 2 November 2026
Timings: 5:00 PM – 9:00 PM
Venue: 4th Floor, SANALI SPAZIO, Raidurgam, HITEC City, Madhapur, Hyderabad, Telangana – 500081

Please carry an updated resume and a valid photo ID.

Important: Apply only if you have excellent English communication skills and are comfortable with night shifts. Candidates who do not meet the mandatory communication requirements may not be considered.

We look forward to meeting candidates who can deliver excellent customer experiences through confident, clear, and professional communication.

Contact Tejaswini (HR) - 8328608136