Technical Support Executive

Your Pitchh; Bengaluru; On-site; INR 540,000 - 660,000; Full time

Benefits offered by this job

Competitive salary up to 6LPA (42K IN-

5-day work week with 2 days off

Growth opportunities and incentives

Supportive team environment

Job summary

Your Pitchh in Bengaluru is seeking a Technical Support Executive (Non Voice Process) to assist international customers with technical issues. The role emphasizes accurate troubleshooting, precise documentation, and adherence to SOPs.

You will work in US/UK shift from BTM Layout, Bengaluru, with a 5-day work week and growth opportunities through performance-based incentives. Prior US/UK support experience is preferred.

Qualifications

• Minimum 1 year of technical support experience mandatory.
• Experience handling US/UK clients preferred.
• Excellent English verbal communication required.
• Strong customer-focused and solution-oriented approach.
• Basic networking concepts and computer/software knowledge.
• Willingness to work US/UK shifts.

Responsibilities

• Assist international customers with technical issues.
• Troubleshoot hardware, software, or network concerns accurately.
• Document interactions and update issue details in CRM or ticketing systems.
• Meet daily and monthly targets for resolution rate, productivity, and customer satisfaction.
• Escalate unresolved or complex problems to higher support tiers.
• Follow SOPs, security policies, and communication protocols.

Skills

Verbal English

Technical support experience

Troubleshooting skills

Customer-focused approach

Networking basics

US/UK shift

Tools

CRM software

Ticketing systems

Job description

Job Title: Technical Support Executive (Non Voice Process)

Contact To: 6362910198 (Pavan)

Location: BTM Layout, Bengaluru

Salary: Up to 6 LPA (42K IN HAND)

Work Days: 5 Days a Week (2 Days Weekly Off)

Role & responsibilities:

• Assist international customers with technical issues.
• Troubleshoot hardware, software, or network-related concerns with accuracy and professionalism.
• Document all interactions and update issue details in CRM or ticketing systems.
• Meet daily and monthly targets related to resolution rate, productivity, and customer satisfaction.
• Escalate unresolved or complex technical problems to higher support tiers when necessary.
• Follow standard operating procedures, security policies, and communication protocols at all times.

Required Skills:

• Excellent verbal communication skills in English.
• Minimum 1 year of experience in technical support (preferably US/UK clients).
• Ability to troubleshoot and resolve technical issues efficiently and professionally.
• Strong interpersonal skills with a customer-focused and solution-oriented approach.
• Good understanding of computer systems, software, and basic networking concepts.
• Willingness to work in US /UK shift.

Eligibility Criteria:

Minimum 1 year of experience in Technical support is mandatory!

Perks & Benefits:

• Competitive salary up to 6LPA (42K IN HAND)
• 5-day work week with 2 days off.
• Growth opportunities and performance-based incentives.
• Work with a fast-growing and supportive team environment.

Contact To: 6362910198

[e-mail]

Job Location: Bengaluru