Customer Support Executive / Remote - ( Telugu )

TigerHire; India; Remote; INR 350,000 - 600,000; Full time

Job summary

VMax in India is seeking a Customer Support Executive to understand client needs, resolve concerns, and ensure a smooth experience through proactive communication.

The role focuses on welcome calls, ongoing engagement, feedback collection, and timely escalations, with a strong emphasis on client retention and SLA adherence. Bachelor’s degree required; 1–3 years of B2C service experience preferred.

Qualifications

• 1–3 years of experience in Customer Service, Client Success, or a similar B2C role.
• Strong communication and interpersonal skills.
• Excellent listening, problem-solving, and follow-up abilities.
• Ability to handle challenging client conversations professionally.
• Basic knowledge of MS Office / Google Workspace.

Responsibilities

• Communicate with clients to understand concerns and requirements.
• Conduct welcome calls to capture client goals and expectations.
• Proactively reach out to clients for feedback and experience checks.
• Resolve client issues/escalations within defined timelines.
• Coordinate with Coaches and internal teams for issue resolution.
• Follow up on unresolved concerns until closure.
• Conduct exit calls with non-renewing clients to gather insights.
• Identify recurring client concerns and share feedback with relevant teams.
• Maintain accurate records of client interactions and feedback.
• Adhere to defined processes, SLAs, and service standards.
• Share regular updates/reports on client feedback and escalations.

Skills

Customer Service

Communication

Problem Solving

Follow-up

Escalation Handling

Client Feedback

Coordination

Education

Bachelor's degree

Tools

MS Office

Google Workspace

Job description

Job Description – Customer Support Executive

About VMax

At VMax, we foster a culture of innovation, risk-taking, and idea exploration. We are builders at heart, constantly seeking new opportunities, daring to dream big, and embracing challenges to transform ideas into reality. Our mission is to positively impact billions of lives through innovative solutions and groundbreaking technology.

Support clients by understanding their needs and resolving concerns.

Ensure a smooth client experience through proactive communication and coordination with internal teams.

Collect feedback, manage escalations, and contribute to client retention.

Key Responsibilities

• Communicate with clients to understand concerns and requirements.
• Conduct welcome calls to capture client goals and expectations.
• Proactively reach out to clients for feedback and experience checks.
• Resolve client issues/escalations within defined timelines.
• Coordinate with Coaches and internal teams for issue resolution.
• Follow up on unresolved concerns until closure.
• Conduct exit calls with non-renewing clients to gather insights.
• Identify recurring client concerns and share feedback with relevant teams.
• Maintain accurate records of client interactions and feedback.
• Adhere to defined processes, SLAs, and service standards.
• Share regular updates/reports on client feedback and escalations.
• Key Performance Areas
• Client Satisfaction & Engagement
• Welcome Call Completion
• Exit Call Completion & Insights
• Client Retention
• SLA Compliance
• Follow-up & Closure

Requirements

• 1–3 years of experience in Customer Service, Client Success, or a similar B2C role.
• Strong communication and interpersonal skills.
• Excellent listening, problem-solving, and follow-up abilities.
• Ability to handle challenging client conversations professionally.
• Basic knowledge of MS Office / Google Workspace.
• Experience in the fitness, Wellness, or Healthcare industry preferred.
• Bachelor’s degree in any discipline.
• Key Skills
• Customer Service
• Problem Solving & Escalation Handling
• Client Feedback & Retention
• Coordination & Follow-up