Customer Support Executive

Valeo Wellbeing; Karnataka; On-site; INR 585,000 - 715,000; Full time

Benefits offered by this job

Flexible schedule

Health insurance

Provident Fund

Job summary

Valeo Health is seeking a Customer Support Executive to join our team. You will handle inquiries across email, chat, and calls, delivering accurate information and resolution while maintaining customer satisfaction. Proficiency with CRM tools and excellent written and verbal communication are essential for success.

We offer a full-time, in-person role with benefits such as health insurance and provident fund. Join us to support clients in achieving better wellbeing from home.

Qualifications

• Proven experience in a customer support role.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with CRM software and related tools.
• Strong problem-solving and attention to detail.

Responsibilities

• Respond to inquiries and resolve issues via email, chat, and voice.
• Provide accurate information about products, services, and policies.
• Maintain high customer satisfaction through effective communication.
• Document interactions and keep CRM records up to date.
• Collaborate with team members to handle complex cases.

Skills

Written communication

Verbal communication

CRM proficiency

Multitasking

Tools

CRM software

Job description

Company Description:

At Valeo Health, we believe health should be conveniently accessible from the comfort of home. We bring certified care to your doorstep - empowering personal wellbeing. More than just services, we provide understanding. Our team of experts makes sense of complex health data through FREE online consultations, visual results, and practical recommendations.

Driven by the vision of optimal living, we equip our clients with the tools and inspiration to write their unique stories of vitality. Because everyone deserves to understand their whole health and their full potential. We bring blood tests and breakthroughs home. Treatment plans and transformation home. Science and solutions right to your door.

Job Description:

We are seeking a Customer Support Executive to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service through email, chat, and voice channels. Duties include addressing customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. The candidate must possess excellent communication skills, both written and verbal, and be adept at multitasking in a fast-paced environment. Prior experience in customer support roles and familiarity with CRM software are preferred.

Key Responsibilities:

• Respond to customer inquiries and resolve issues promptly via email, chat, and voice calls.
• Provide accurate information about products, services, and policies to customers.
• Ensure high levels of customer satisfaction through effective communication and problem-solving.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with other team members to address complex customer issues and elevate when necessary.
• Continuously strive to improve customer service processes and procedures.

Requirements:

• Proven experience in a customer support role, preferably in a similar industry.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using CRM software and other relevant tools.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively both independently and as part of a team.

Job Types: Full-time, Permanent

Pay: Up to ₹650,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Work Location: In person