Customer Support Executive / Remote - ( Telugu )

VMax Wellness; India; On-site; INR 300,000 - 540,000; Full time

Job summary

VMax Wellness is seeking a Customer Support Executive in India to understand client needs, resolve concerns, and ensure a smooth experience. You will engage with clients, conduct welcome calls, collect feedback, and coordinate with internal teams for timely issue resolution.

The role emphasizes proactive communication, handling escalations, and maintaining records. A Bachelor’s degree and 1–3 years in customer service are preferred, with MS Office/Google Workspace skills being advantageous.

Qualifications

• 1–3 years in Customer Service or similar B2C role.
• Strong communication and interpersonal skills.
• Excellent listening, problem-solving, and follow-up abilities.
• Basic knowledge of MS Office / Google Workspace.
• Bachelor’s degree in any discipline.

Responsibilities

• Understand clients' needs and resolve concerns.
• Ensure smooth client experience through proactive communication with internal teams.
• Collect feedback, manage escalations, and aid client retention.
• Communicate with clients to understand concerns and requirements.
• Conduct welcome calls to capture client goals and expectations.
• Proactively reach out to clients for feedback and experience checks.
• Resolve client issues/escalations within defined timelines.
• Coordinate with Coaches and internal teams for issue resolution.
• Follow up on unresolved concerns until closure.
• Conduct exit calls with non-renewing clients to gather insights.
• Identify recurring client concerns and share feedback with relevant teams.
• Maintain accurate records of client interactions and feedback.
• Share regular updates/reports on client feedback and escalations.

Skills

Customer Service

Communication

Active Listening

Problem Solving

Escalation Handling

Client Feedback

Retention

Coordination

Follow-up

Education

Bachelor’s degree

Job description

About VMax

About VMax

Job Description – Customer Support Executive

At VMax, we foster a culture of innovation, risk-taking, and idea exploration. We are builders at heart, constantly seeking new opportunities, daring to dream big, and embracing challenges to transform ideas into reality. Our mission is to positively impact billions of lives through innovative solutions and groundbreaking technology.

• Support clients by understanding their needs and resolving concerns.
• Ensure a smooth client experience through proactive communication and coordination with internal teams.
• Collect feedback, manage escalations, and contribute to client retention.

Key Responsibilities

• Communicate with clients to understand concerns and requirements.
• Conduct welcome calls to capture client goals and expectations.
• Proactively reach out to clients for feedback and experience checks.
• Resolve client issues/escalations within defined timelines.
• Coordinate with Coaches and internal teams for issue resolution.
• Follow up on unresolved concerns until closure.
• Conduct exit calls with non-renewing clients to gather insights.
• Identify recurring client concerns and share feedback with relevant teams.
• Maintain accurate records of client interactions and feedback.
• Adhere to defined processes, SLAs, and service standards.
• Share regular updates/reports on client feedback and escalations.

Key Performance Areas

• Client Satisfaction & Engagement
• Welcome Call Completion
• Exit Call Completion & Insights
• Issue & Escalation Resolution Time
• Client Retention
• SLA Compliance
• Follow-up & Closure

Requirements

• 1–3 years of experience in Customer Service, Client Success, or a similar B2C role.
• Strong communication and interpersonal skills.
• Excellent listening, problem-solving, and follow-up abilities.
• Ability to handle challenging client conversations professionally.
• Basic knowledge of MS Office / Google Workspace.
• Experience in the fitness, Wellness, or Healthcare industry preferred.
• Bachelor’s degree in any discipline.

Key Skills

• Customer Service
• Communication & Active Listening
• Problem Solving & Escalation Handling
• Client Feedback & Retention
• Coordination & Follow-up

Skills: customer support,customer service,communication