Customer Support Executive(only male candidates)

Crest It; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Crest It is seeking a Customer Support Associate with 2–3 years of experience in customer support, service desk, or customer-facing roles in Mumbai. The role emphasizes excellent communication, customer-handling, follow-up, and coordination with multiple teams.

You will manage, track, and close tickets while maintaining clear documentation of interactions. The position requires strong verbal and written communication, a good grasp of Incident & Service Request Management, and willingness to work

Qualifications

• 2–3 years of experience in customer support/service desk or similar role.
• Strong customer-handling and communication skills.
• Excellent verbal and written communication.
• Good understanding of Incident & Service Request Management.
• Experience with ticket creation, tracking, updating, escalation and closure.

Responsibilities

• Handle and resolve customer queries, requests, and service-related issues.
• Coordinate with customers, internal teams, technical teams, vendors, and other stakeholders.
• Create, track, update, escalation, and close tickets within defined timelines.
• Monitor open and pending tickets and provide regular status updates to customers.
• Understand customer issues and communicate them clearly to the relevant technical teams.
• Follow SOPs, escalation matrix, and defined support processes.
• Ensure timely follow-up and resolution of customer issues.
• Handle multiple customer queries while working under pressure.
• Maintain proper communication and documentation of customer interactions.
• Provide excellent customer service and ensure customer satisfaction.

Skills

Communication skills

Customer service experience

Follow-up coordination

Problem solving

Interpersonal skills

Tools

ServiceNow

Jira

Remedy

Job description

We are looking for a Customer Support Associate with 2 or 3 years of experience in customer support, service desk, or customer-facing roles. The ideal candidate should have excellent communication, customer-handling, follow-up, and coordination skills.

Key Responsibilities

• Handle and resolve customer queries, requests, and service-related issues.
• Coordinate with customers, internal teams, technical teams, vendors, and other stakeholders.
• Create, track, update, escalation, and close tickets within defined timelines.
• Monitor open and pending tickets and provide regular status updates to customers.
• Understand customer issues and communicate them clearly to the relevant technical teams.
• Follow SOPs, escalation matrix, and defined support processes.
• Ensure timely follow-up and resolution of customer issues.
• Handle multiple customer queries while working under pressure.
• Maintain proper communication and documentation of customer interactions.
• Provide excellent customer service and ensure customer satisfaction.

Required Skills

• 2 or 3 years of experience in customer support/service desk or a similar role.
• Strong customer-handling and communication skills.
• Excellent verbal and written communication.
• Good understanding of Incident & Service Request Management.
• Experience with ticket creation, tracking, updating, escalation, and closure.
• * Knowledge of ticketing/ITSM tools such as *ServiceNow, Jira, Remedy*, or similar tools.
• * Strong *follow-up, coordination, and stakeholder-management skills*.
• * Good *problem-solving and interpersonal skills*.
• * Ability to understand customer issues and coordinate effectively with technical teams.
• * Willingness to work in *rotational shifts* as per client requirements.