Customer Support Executive - International Voice Process

Quess IT Solutions; Navi Mumbai; On-site; INR 225,000 - 275,000; Full time

Benefits offered by this job

Two-Way Cab Facility

Attractive Salary Package

International Process Exposure

Career Growth Opportunities

Professional Work Environment

Job summary

Quess IT Solutions is hiring for an International Voice Process Customer Support Executive (Night Shift) at Airoli, Navi Mumbai. Freshers and candidates with up to 6 months of experience are welcome. CTC: 2.5 LPA; Take‑Home: ₹21,000 per month.

Responsibilities include handling international calls, resolving queries professionally, maintaining records, and ensuring customer satisfaction. Night shift with two-way cab facility, attractive package and career growth opportunities are provided.

Qualifications

• Freshers or up to 6 months of experience welcome.
• Graduates only.
• Good English communication skills required.
• Strong customer service skills expected.
• Able to work night shifts.

Responsibilities

• Handle inbound and outbound calls for international customers.
• Resolve customer queries professionally and efficiently.
• Provide excellent customer support and ensure customer satisfaction.
• Maintain accurate records and update customer information in the system.
• Follow process guidelines and quality standards.
• Escalate complex issues to the relevant team when required.

Skills

Good English communication

Customer service

Education

Graduates

Job description

Freshers Hiring | International Voice Process Customer Support Executive (Night Shift)

CTC: 2.5 LPA
Take-Home Salary: 21,000 per month
Shift: Night Shift
Benefits: Two-Way Cab Facility
Location: Airoli, Navi Mumbai

Job Responsibilities:

• Handle inbound and outbound calls for international customers.
• Resolve customer queries professionally and efficiently.
• Provide excellent customer support and ensure customer satisfaction.
• Maintain accurate records and update customer information in the system.
• Follow process guidelines and quality standards.
• Escalate complex issues to the relevant team when required.

Eligibility Criteria:

• Freshers & Minimum 6Months Experienced Candidates Can Apply
• Graduates only
• Good English Communication Skills
• Strong Customer Service Skills
• Comfortable Working in Night Shifts
• Positive Attitude and Willingness to Learn

Benefits:

• Attractive Salary Package
• Two-Way Cab Facility
• International Process Exposure
• Career Growth Opportunities
• Professional Work Environment