Hiring For International Voice Process

Quess IT Solutions; Gurugram District; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Two-way Cab Facility

Job summary

Quess IT Solutions in Gurugram (Sector 21) is seeking an International Voice Process Customer Support Executive for night shifts. The role involves handling inbound and outbound calls from international customers, resolving queries, and maintaining CRM records.

Freshers and experienced candidates can apply. The position offers a night shift with a CTC of 5 LPA and two-way cab facility as part of benefits.

Qualifications

• Excellent English communication skills.
• Strong customer service and problem-solving abilities.
• Comfortable working night shifts.
• Customer-focused with a positive attitude.

Responsibilities

• Handle inbound and outbound calls for international customers.
• Resolve customer queries and provide excellent customer support.
• Maintain accurate CRM records and follow quality standards.
• Escalate complex issues when required.
• Meet productivity and customer satisfaction targets.

Skills

English communication

Customer service

Problem solving

Night shift

Customer focus

Positive attitude

Job description

International Voice Process Customer Support Executive (Night Shift)

CTC: 5LPA

Shift: Night Shift

Benefits: Two-way Cab Facility

Key Responsibilities:

Handle inbound and outbound calls for international customers.

Resolve customer queries and provide excellent customer support.

Maintain accurate CRM records and follow quality standards.

Escalate complex issues when required.

Meet productivity and customer satisfaction targets.

Requirements:

Excellent English communication skills.

Strong customer service and problem-solving abilities.

Comfortable working night shifts.

Customer-focused with a positive attitude.

Freshers and experienced candidates can apply.

Location: Gurugram - Sector 21