Customer Support Executive | International BPO | Ahmedabad Location

Talent Acquaintance; Chennai District; Presencial; INR 300 000 - 420 000; Tempo integral

Resumo da oferta

Talent Acquaintance in Chennai is seeking a customer service professional to handle inquiries and resolve issues professionally across multiple channels. You will collaborate with internal teams, develop expert knowledge of products and services, and look for upsell opportunities while maintaining accurate records of interactions and transactions in a fast-paced environment.

Strong communication, interpersonal skills and attention to detail are essential as you adapt to changing priorities to

Qualificações

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilidades

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Conhecimentos

Communication

Interpersonal skills

Problem solving

Analytical skills

Computer skills

Adaptability

Attention to detail

Organizational skills

Descrição da oferta de emprego

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.