Customer Support Executive | International BPO | Ahmedabad Location

Talent Acquaintance; Coimbatore District; Presencial; INR 250.000 - 360.000; Jornada completa

Descripción de la vacante

Talent Acquaintance in Coimbatore is seeking a Customer Support Executive to handle inquiries, provide exceptional service across channels, and collaborate with internal teams to improve the customer experience.

You will develop thorough product knowledge, identify opportunities to upsell and cross-sell, and maintain accurate records of customer interactions and transactions for service excellence.

Formación

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilidades

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Conocimientos

Communication

Interpersonal skills

Problem solving

Attention to detail

Organizational skills

Adaptability

Herramientas

CRM software

MS Office

Descripción del empleo

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.