Customer Support Executive | International BPO | Ahmedabad Location

Talent Acquaintance; Indore District; Sur place; INR 300 000 - 550 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a customer service professional to handle inquiries across channels, resolving issues promptly and professionally. You will collaborate with internal teams to enhance the customer experience and maintain thorough product knowledge.

Upsell opportunities should be identified while keeping detailed records of interactions. The role requires excellent communication, adaptability, and strong problem-solving abilities in a fast-paced environment, with a focus on

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilités

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Connaissances

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Adaptability

Attention to detail

Organizational skills

Outils

Computer systems proficiency

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.