Customer Support Executive | International BPO | Ahmedabad Location

Talent Acquaintance; Jaipur; On-site; INR 250,000 - 380,000; Full time

Job summary

Talent Acquaintance in Jaipur seeks a customer support professional to handle inquiries across channels, resolve issues professionally, and uphold the highest service standards. You will develop deep knowledge of our products and services to assist customers effectively.

You will collaborate with internal teams to enhance the customer experience, identify upsell opportunities, and maintain precise records of interactions and transactions to support business growth.

Qualifications

• Excellent communication and interpersonal skills are required.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Excellent communication

Interpersonal skills

Adaptability

Attention to detail

Analytical skills

Customer service

Fast-paced environment

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.