Customer Support Executive | International BPO | Ahmedabad Location

Talent Acquaintance; Ernakulam; Presencial; INR 279 000 - 391 000; Tempo integral

Resumo da oferta

Talent Acquaintance in Kerala is hiring a customer support executive to handle inquiries across channels and resolve issues with professionalism and empathy. You will provide exceptional service, maintain accurate records, and collaborate with internal teams to improve the customer experience.

We value strong communication, problem-solving, and attention to detail in a fast-paced environment. Upselling opportunities and a thorough knowledge of our products will help you drive customer

Qualificações

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilidades

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Conhecimentos

Customer service

Communication

Problem solving

Multitasking

Data entry

Descrição da oferta de emprego

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.