Customer Support Executive | International BPO | Ahmedabad Location

Talent Acquaintance; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Talent Acquaintance in Mumbai is seeking a customer service professional to handle inquiries, resolve issues, and support product knowledge across channels. You will collaborate with internal teams to elevate customer experience and maintain detailed records of interactions and transactions.

The role requires strong communication, adaptability, and problem-solving skills, with proficiency in common software and CRM tools.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal Skills

Problem Solving

Analytical Thinking

Software Proficiency

Adaptability

Attention to Detail

Organizational Skills

Tools

CRM Software

MS Office

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.