Intern – Service

Growth For Impact; Barrackpore; On-site; INR 133,920 - 167,400; Full time

Benefits offered by this job

Monthly stipend

Structured learning

CRM exposure

Cross-functional teamwork

Certificate of Internship

Job summary

CleanMax is offering an internship in Service Operations in Barrackpore, West Bengal, India. The role focuses on handling customer calls, coordinating with engineers and hubs, and ensuring timely service updates.

You will register complaints in CRM, track ticket progress, and assist in scheduling service visits while maintaining accurate records and daily logs. A proactive, customer-focused attitude is essential for success.

Qualifications

• Excellent communication skills in Hindi.
• Basic communication skills in English.
• Strong interpersonal skills and professional query handling.
• Ability to work in a fast-paced service environment with ownership.
• Proactive attitude and good documentation skills.
• Hands-on experience in Service Operations is a plus.

Responsibilities

• Handle inbound customer calls related to service requests, complaints, and general queries.
• Make outbound calls for service follow-ups, feedback, and ticket closure confirmations.
• Provide professional, courteous responses and maintain a positive customer experience.
• Coordinate with Field Service Engineers, Hub Managers, and Service Coordinators on ticket status.
• Register complaints in CRM, update ticket progress, and maintain service records.
• Assist in scheduling service visits and monitor open requests for timely resolution.
• Prepare daily/weekly reports on calls, tickets, and customer feedback.

Skills

Hindi communication

English basics

Interpersonal skills

Query handling

Fast-paced environment

Proactive attitude

Ownership

Documentation skills

CRM experience

Job description

ROLE

• Handle inbound customer calls related to service requests, complaints, and general queries.
• Make outbound calls to customers for service follow-ups, feedback, and ticket closure confirmations.
• Provide professional, courteous, and timely responses to customer concerns.
• Maintain a positive customer experience during every interaction.
• Coordinate with Field Service Engineers, Hub Managers, and Service Coordinators regarding service ticket status.
• Ensure timely updates are communicated between customers and internal service teams.
• Monitor open service requests and follow up for prompt resolution.
• Assist in scheduling service visits whenever required.
• Register customer complaints accurately in the CRM or ticketing system.
• Update ticket progress, remarks, and closure details.
• Maintain complete and accurate service records.
• Ensure all customer interactions are documented properly.
• Identify unresolved, delayed, or critical service issues.
• Escalate service-related concerns to the appropriate stakeholders.
• Follow up until closure while keeping customers informed.
• Maintain daily call logs and service records.
• Prepare daily and weekly reports on: Calls handled Tickets created Tickets closed Pending service requests Customer feedback
• Support MIS reporting and documentation activities.
• Assist the Service Operations team in day-to-day administrative tasks.
• Maintain service databases and customer records.
• Support process improvement initiatives to enhance customer satisfaction.
• Perform additional responsibilities assigned by the reporting manager.

REQUIREMENTS

• Excellent communication skills in Hindi.
• Basic communication skills in English.
• Strong interpersonal skills.
• Ability to handle customer queries professionally.
• Willingness to work in a fast-paced service environment.
• Quick learner with a proactive attitude.
• High level of ownership and accountability.
• Basic analytical and documentation skills.
• Hands‑on industry experience in Service Operations

BENEFITS

• Monthly stipend of ₹12,000 – ₹15,000
• Structured learning and mentoring
• Exposure to CRM and operational systems
• Opportunity to work with cross‑functional teams
• Certificate of Internship upon successful completion