Customer Relationship Associate

ID Tech Solutions Pvt Ltd; Gurugram District; On-site; INR 89,000 - 179,000; Full time

Benefits offered by this job

PPO opportunity based on performance

Job summary

ID Tech Solutions Pvt Ltd in Gurugram is seeking a proactive Customer Relationship Associate intern to engage with existing customers, gauge their experience, collect feedback, and identify cross-selling opportunities. You will address queries and build relationships to support product growth.

The role emphasizes strong communication, customer-centricity, and professional handling of inquiries. Freshers are welcome, with a PPO potential based on performance during the internship.

Qualifications

• Graduate or pursuing graduation/post-graduation in business-related field.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer-handling abilities.
• Confident and professional while communicating with customers.
• Proactive with strong problem-solving abilities.
• Willingness to learn about products, services, and customer requirements.
• Freshers welcome to apply.
• Hands-on exposure to Customer Success, CRM, Feedback, Sales, and Cross-Selling.
• PPO opportunity based on performance during the internship.

Responsibilities

• Engage with existing customers to understand their experience with our products and services.
• Conduct regular customer interactions to collect feedback, suggestions, and satisfaction levels.
• Understand customer requirements and identify areas where additional products or services can add value.
• Respond to customer queries promptly and provide appropriate information or solutions.
• Build and maintain strong, professional relationships with existing customers.
• Introduce customers to new and upcoming products and services based on their requirements.
• Identify and generate cross-selling and upselling opportunities from the existing customer base.
• Follow up with customers regarding feedback, requirements, product updates, and pending queries.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Maintain accurate records of customer interactions, feedback, follow-ups, and opportunities.
• Share customer feedback and insights with the relevant teams to support product and service improvement.
• Contribute towards customer retention, satisfaction, and business growth.

Skills

Excellent communication

Customer-centric

MS Excel

Education

Graduate or pursuing graduation/post-graduation in BA, BBA, B.Com, MBA, Marketing, Business Administration, or related field

Tools

MS Office

Job description

We are looking for a Customer Relationship Associatewho is proactive, confident, and customer-focused. Theintern will be responsible for engaging with existing customers,understanding their experience with our products and services,collecting valuable feedback, addressing customer queries, andidentifying opportunities to introduce and cross-sell new andupcoming products.

The ideal candidate should possess excellentcommunication skills, a customer-centric approach, and theability to handle customer queries professionally andefficiently.

KeyResponsibilities:

• Engage with existingcustomers to understand their experience with ourproducts and services.
• Conduct regular customer interactions tocollect feedback, suggestions, and satisfactionlevels.
• Understand customer requirements and identifyareas where additional products or services can addvalue.
• Respond to customer queries promptly and provideappropriate information or solutions.
• Build and maintain strong, professionalrelationships with existing customers.
• Introduce customers to new and upcomingproducts and services based on theirrequirements.
• Identify and generate cross-selling andupselling opportunities from the existing customerbase.
• Follow up with customers regarding feedback,requirements, product updates, and pending queries.
• Coordinate with internal teams to ensure timelyresolution of customer concerns.
• Maintain accurate records of customerinteractions, feedback, follow-ups, and opportunities.
• Share customer feedback and insights with therelevant teams to support product and serviceimprovement.
• Contribute towards customer retention,satisfaction, and business growth.

Requirements

• Graduate or pursuing graduation/post-graduationin B. A, BBA, B.Com, MBA, Marketing, BusinessAdministration, or a related field.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer-handlingabilities.
• Confident and professional while communicating withcustomers.
• Proactive approach with strong problem-solvingabilities.
• Ability to understand customer requirements and respond to queries efficiently.
• Strong follow-up and relationship managementskills.
• Willingness to learn about products, services, andcustomer requirements.
• Basic knowledge of MS Office/MS Excel willbe an advantage.
• Freshers are welcome to apply.
• Hands-on exposure to Customer Success,Customer Relationship Management, Customer Feedback, Sales,and Cross-Selling.
• Opportunity to interact directly with customers andunderstand real-world business requirements.
• Professional learning and developmentopportunities.
• PPO opportunity based on performance during theinternship.