Intern - Customer Engagement and Experience

Smytten; Ahmedabad District; On-site; INR 167,400 - 223,200; Full time

Job summary

Smytten in Ahmedabad is seeking an Intern for Customer Engagement and Experience to enhance customer satisfaction and loyalty. The intern will collaborate closely with Customer Experience Managers on various initiatives.

The ideal candidate should be enrolled in a relevant degree program and possess strong communication skills. Responsibilities include responding to customer inquiries and maintaining communication quality.

Qualifications

• Currently enrolled in a relevant Bachelor's or Master's degree program.
• Strong interest in customer engagement and experience.
• Excellent communication skills, detail-oriented.

Responsibilities

• Respond promptly to customer inquiries via email.
• Provide accurate information to resolve customer issues.
• Collaborate with team members on escalated inquiries.

Skills

Customer engagement

Communication skills

Microsoft Office suite

Organizational abilities

Education

Bachelor’s or Master’s degree in Marketing, Business, or Communications

Job description

Intern - Customer Engagement and Experience

0-1

Full-Time

INTERN - CUSTOMER ENGAGEMENT AND EXPERIENCE

You will play a vital role in supporting our efforts to enhance customer engagement and optimize the overall customer experience. Working closely with our Customer Experience Managers, the intern will contribute to various initiatives aimed at fostering customer loyalty, satisfaction, and advocacy.

JOB SUMMARY:

• Job Type: Full–Time (Work from Office)
• Duration: 4 Months
• Experience - 0 to 1 years

ROLES & RESPONSIBILITIES:

• Understand and respond promptly and professionally to customer inquiries received via email.
• Provide accurate information and assistance to resolve customer issues, questions, and concerns.
• Maintain a high level of quality and consistency in all email communications with customers.
• Collaborate with other team members to address complex or escalated customer inquiries.
• Identify and report common issues or trends observed in customer inquiries to relevant departments.

SKILLS & EXPERIENCE:

• Currently enrolled in a Bachelor’s or Master’s degree program in Marketing, Business, Communications, or related field.
• Strong interest in customer engagement, customer experience, and relationship management.
• Excellent communication skills, both written and verbal
• Detail-oriented with strong organizational and time management abilities.
• Must know Microsoft Office suite (Word, Excel, PowerPoint).
• Creative thinker with a passion for innovation and delivering exceptional customer experiences.