Customer Experience Intern

BookMyMentor; Bengaluru; On-site; INR 223,200 - 334,800; Full time

Job summary

BookMyMentor in Bengaluru is looking for a Customer Experience Intern for a 3-month in-office role. The position requires strong communication skills, a customer-first mindset, and the ability to handle multiple interactions. Responsibilities include managing customer queries, coordinating with various teams, and ensuring a smooth customer journey.

The ideal candidate should have empathy, problem-solving skills, and attention to detail. This is an entry-level position suitable for individuals seeking to start their career in customer experience.

Qualifications

• Entry level position requiring strong communication and interpersonal skills.
• Empathy and problem-solving ability are essential.
• Must be available for a 3-month in-office internship.

Responsibilities

• Act as point of contact for customers post-onboarding.
• Handle customer queries via calls, WhatsApp, and email.
• Coordinate with Visa Operations and Sales teams.

Skills

Strong communication and interpersonal skills

Customer-first mindset

Problem-solving ability

Organizational skills

Attention to detail

Ability to multitask

Time management skills

Job description

Customer Experience Intern

Entry Level (0-2 years)

Apply by 2/20/2026

Posted 2/7/2026

Responsibilities

• 1) Act as the primary point of contact for customers post-onboarding.
• 2) Handle customer queries via calls, WhatsApp, and email in a timely and professional manner.
• 3) Provide regular updates on application status and process timelines.
• 4) Coordinate with Visa Operations, Sales, and Account Management teams to ensure seamless service delivery.
• 5) Follow up with customers for pending documents, clarifications, and confirmations.
• 6) Update internal tools, trackers, and CRM with accurate customer information and interaction logs.
• 7) Proactively identify potential customer issues and elevate them to relevant teams.
• 8) Ensure a smooth, transparent, and stress-free experience throughout the customer journey.

Requirements

• 1) Strong communication and interpersonal skills.
• 2) Customer-first mindset with empathy and problem-solving ability.
• 3) Ability to multitask and manage multiple customer interactions simultaneously.
• 4) Organizational and time management skills.
• 5) Attention to detail while handling customer data and requests.
• 6) Ability to thrive independently as well as work closely with cross-functional teams.
• 7) Availability for 3 Months for an in-office internship based in Bangalore.