Customer Support Executive - Hindi - Female

Prime Search; Chennai District; On-site; INR 200,000 - 320,000; Full time

Job summary

Prime Search in Chennai (Vanagaram) is seeking a Customer Support Executive. Freshers and experienced candidates can apply, with Hindi and English mandatory.

The role involves handling large inbound calls, resolving complaints, and building trust with customers. Strong communication, active listening, and the ability to multitask are essential in this position.

Qualifications

• Handle customer complaints, provide appropriate solutions within time limits and follow up to ensure resolution.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Manage large inbound calls.
• Provide accurate, valid and complete information by using the right methods/tools.
• Follow communication procedures, guidelines and policies.
• Take an extra mile to engage customers.
• Excellent communication in Hindi is mandatory.
• Strong phone contact handling skills and active listening.
• Ability to multitask, prioritizes, and manages time effectively.
• Customer orientation and ability to adapt/respond to different types of characters.
• Proven customer support experience is an added advantage.

Responsibilities

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Manage large inbound calls.
• Provide accurate, valid and complete information by using the right methods/tools.

Skills

Customer service

Job description

Position: Customer Support Executive

Location: Vanagaram, Chennai

Gender: Female candidates only

Experience: Freshers and experienced candidates can be considered

Languages: Hindi & English Mandatory

Shift Timings:

• 9:00 AM 6:00 PM
• 9:30 AM 6:30 PM
• 10:00 AM 7:00 PM

Job Description:

• Handle customer complaints provide appropriate solutions and alternatives within the
• time limits; follow up to ensure resolution.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Manage large inbound calls.
• Provide accurate, valid and complete information by using the right methods/tools.
• Follow communication procedures, guidelines and policies.
• Take an extra mile to engage customers.
• Excellent Communication in Hindi is mandatory.
• Strong phone contact handling skills and active listening.
• Ability to multitask, prioritizes, and manages time effectively.
• Customer orientation and ability to adapt/respond to different types of characters.
• Proven customer support experience is an added advantage.