Customer Support Executive (South regional Languages)

Emagn Solutions; Sector 10; On-site; INR 250,000 - 420,000; Full time

Job summary

Emagn Solutions Private Limited is hiring a Customer Support Executive fluent in Hindi and English to handle customer queries, complaints, service requests, and escalations. The role requires confident, patient, customer-focused individuals capable of providing professional support across calls and emails.

The position invites candidates with 6 months to 4 years of experience and offers a full-time engagement from our sector in Uttar Pradesh.

Qualifications

• We seek a Customer Support Executive with excellent communication in both Hindi and English, able to handle queries, complaints, service requests and escalations.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Communicate effectively with customers in Hindi and English.
• Understand customer concerns and provide accurate solutions.
• Register product complaints, service requests, installation requests, and warranty-related cases.
• Handle angry or dissatisfied customers calmly and professionally.
• Resolve customer queries on the first call where possible.
• Coordinate with service centres, technicians, and internal teams for timely resolution.
• Follow up on pending complaints until final closure.
• Maintain complete and accurate customer interaction records.
• Update complaint status, follow-up dates, pending reasons, and remarks in the system.
• Respond to customer emails and online queries within defined timelines.
• Escalate critical or unresolved cases to the concerned department.
• Ensure complaints are resolved within defined TAT.
• Collect customer feedback after complaint resolution.
• Maintain high customer satisfaction and service quality.

Job description

Customer Support Executive Hindi & English (South regional Languages- Tamil, Telugu, Malayalam,Kannada)

Company: Emagn Solutions Private Limited

Number of Vacancies: 8

Experience Required: 06 Months-4 Years

Employment Type: Full-Time

Job Summary

We are looking for experienced Customer Support Executives with excellent communication skills in both Hindi and English. The candidate should be confident, patient, customer-focused, and capable of professionally handling customer queries, complaints, service requests, and escalations.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Communicate effectively with customers in Hindi and English.
• Understand customer concerns and provide accurate solutions.
• Register product complaints, service requests, installation requests, and warranty-related cases.
• Handle angry or dissatisfied customers calmly and professionally.
• Resolve customer queries on the first call whenever possible.
• Coordinate with service centres, technicians, and internal teams for timely resolution.
• Follow up on pending complaints until final closure.
• Maintain complete and accurate customer interaction records.
• Update complaint status, follow-up dates, pending reasons, and remarks in the system.
• Respond to customer emails and online queries within the defined timeline.
• Escalate critical or unresolved cases to the concerned department.
• Ensure complaints are resolved within the defined TAT.
• Collect customer feedback after complaint resolution.
• Maintain high customer satisfaction and service quality.