Guest Relation Executive

Apollo Health and Lifestyle (AHLL); Amritsar; On-site; INR 350,000 - 550,000; Full time

Job summary

AHLL in Amritsar seeks a customer-focused professional to engage with potential and existing patients, explain packages and follow up to optimize bed bookings and OPD to IP ratios. You will coordinate with front office, doctors, and call centre to deliver a smooth patient experience.

This role emphasizes adherence to gold standards, data integrity, privacy, and compliance with internal policies while promoting value-added services like PREGGO.

Job description

Business and Conversion

a) Collate information from Front office, Doctor, Call Centre on potential customer

b) Engage with customers and explain package

c) Follow up and increase bed booking (OP:IP Ratio)

Customer Engagement & Servicing

a) Assignment of customer base and engage with customer for 9 months

b) Inform customer about new offer, benefits and activities

c) Handle customer request, queries and resolution

d) Doctor tracker discussion with doctor

3. Promotion of value added services and revenue generation

a) Promote & sell PREGGO and other allied services

4. Internal administration

a) Publish and maintain EDD Tracker in Adbhutam

b) Publish Conversion and PREGGO revenue data

c) Maintain and protect customer information

5. Process Management

a) OPD and Diagnostic process for customer and appointment management

Service Culture

a) To be well groomed, punctual and adhere to company policies & practices

b) Follow Gold standards and service Protocols

Skilling & Training

a) Take part in training and get updated with processes and SOP

Compliance & Internal controls

a) Integrity related company polices and Information security

Compliance to laid down process