Customer Support Executive | Freshers & Experienced | Gurugram (Freshers Welcome)

Policybazaar.com; Gurugram District; On-site; INR 267,000 - 500,000; Full time

Job summary

Policy Bazaar is seeking a confident Customer Support Executive to join our Gurgaon team. You will be the primary contact for clients, promote financial products, and deliver exceptional service across multiple channels.

Freshers and experienced candidates with 0–4 years in customer support are welcome. Strong communication, active listening, and basic computer skills are essential for success in this role.

Qualifications

• 0–4 years of experience in customer support is acceptable.
• Excellent verbal and written communication skills.
• Basic computer proficiency with office applications.

Responsibilities

• Inquiry handling: respond professionally to customer inquiries via phone channels.
• Issue resolution: provide end-to-end support to resolve customer grievances and queries.
• Experience management: maintain high standards of customer satisfaction and brand perception.

Skills

Interpersonal skills

Verbal communication

Active listening

Education

Any Graduate

Tools

MS Office

Job description

Policy Bazaar Hiring: Customer Support Executive | Freshers & Experienced | Gurugram (Freshers Welcome)

Position Overview

Policybazaar is seeking confident, dynamic, and high-energy professionals to join our growing team in Gurgaon. This role serves as a primary point of contact for our clients, responsible for promoting financial products, delivering exceptional customer service, and driving business growth.

Key Metrics

• Employment Type: Full-time, Permanent
• Compensation: INR 2.67 Lakhs to 5 Lakhs Per Annum + Unlimited Performance Incentives
• Eligibility: Any Graduate
• Work Location: Gurgaon (Sector 44),Haryana

Customer Service Associate

• Inquiry Handling: Respond professionally to incoming customer inquiries via phone channels.
• Issue Resolution: Provide end-to-end support to resolve customer grievances and queries efficiently.
• Experience Management: Maintain high standards of customer satisfaction and positive brand perception.

Candidate Profile & Qualifications

• Minimum Education: Any Graduate
• Experience Level: 0 to 4 years of experience. Prior experience in customer support is advantageous but not mandatory.
• Communication Skills: Excellent interpersonal, verbal, and active listening capabilities.
• Functional Competencies: Strong persuasion, negotiation, and customer-handling skills.
• Technical Skills: Basic computer proficiency and familiarity with standard office applications.
• Core Attributes: Quick learner, result-oriented, self-motivated, and a collaborative team player.

Remuneration & Career Growth

• Performance-driven environment with an unlimited monthly incentive structure.
• Professional exposure to financial markets and diverse client demographics.
• Structured skill development initiatives and fast-track internal career progression.

Role: Customer Support Executive

Industry Type: Insurance

Department: BFSI, Investments & Trading

Employment Type: Full Time, Permanent

Category: Banking Operations

EducationUG: Any Graduate