Customer Support Executive (EnglishHindi) Bangalore

2coms; Bengaluru; On-site; INR 190,000 - 234,000; Full time

Benefits offered by this job

PF & ESIC

Day shift

Sunday off

Job summary

2coms in Bengaluru is hiring a Customer Support Executive to engage with newly onboarded drivers and guide them through trip milestones, ensuring a smooth onboarding experience.

Fresher or 1 year of experience, strong English and Hindi communication, and willingness to work from the office are required. The role is day-shift with Sunday off and offers PF/ESIC benefits.

Qualifications

• Any Graduate
• Good communication skills in English & Hindi
• Proficiency in regional languages: Telugu, Tamil, Marathi
• Strong problem-solving skills
• Ready to work from the office

Responsibilities

• Follow-Up for F5 (First 5 Trips)
• Call drivers 5 days after onboarding
• Remind them about completing 5 trips within 7 days to earn a 100 Joining Bonus (JB)
• Address any operational issues
• Follow-Up for F50 (First 50 Trips)
• Call drivers 25 days after onboarding
• Encourage them to complete 50 trips within 28 days to earn a 250 JB
• Motivate drivers by explaining the financial benefits and performance incentives tied to milestone achievements

Skills

Engage with newly onboarded drivers

Guide drivers through trip milestones

Smooth onboarding experience

Resolve driver queries efficiently

Target-driven approach

Education

Graduate

Job description

SUMMARY

Customer Support Executive

Location

• Bangalore

Experience

• Fresher or Experienced
• 0 - 1 Years of Experience

Qualifications

• Education: Graduate
• Language Proficiency: Hindi & English

Additional Skills

• Engage with newly onboarded drivers
• Guide drivers through trip completion milestones
• Ensure a smooth onboarding experience
• Resolve driver queries efficiently
• Target-driven approach

Key Responsibilities

1. Follow-Up for F5 (First 5 Trips)
2. Call drivers 5 days after onboarding
3. Remind them about completing 5 trips within 7 days to earn a 100 Joining Bonus (JB)
4. Address any operational issues
5. Follow-Up for F50 (First 50 Trips)
6. Call drivers 25 days after onboarding
7. Encourage them to complete 50 trips within 28 days to earn a 250 JB
8. Motivate drivers by explaining the financial benefits and performance incentives tied to milestone achievements

Eligibility Criteria

• Any Graduate
• Good communication skills in English & Hindi
• Proficiency in any of the following Regional Languages: Telugu, Tamil, Marathi
• Strong problem-solving skills
• Ready to work from the office

Salary

• NTH: 17k + 4k Variable pay plus PF & ESIC

Shift

• Day shift

Week off

• Sunday off

Mode of Interview

• Virtual/Telephonic

Requirements

• Any Graduate
• Good communication skills in English & Hindi
• Strong problem-solving skills

Benefits

• Salary - NTH: 17k + 4k Variable pay plus PF & ESIC
• Shift- Day shift
• Week off- Sunday off