Customer Support Executive (Hindi) | Mumbai

2COMS Consulting Pvt. Ltd.; Mumbai; On-site; INR 190,000 - 234,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. in Mumbai invites freshers and early-career professionals for a temporary contract with potential extension in a multinational transportation company. This role is Work From Office at Kurla West.

You will onboard driver-partners, provide in-person support, troubleshoot issues, and collaborate with the Driver Operations team to streamline processes.

Strong English and Hindi communication, willingness to work in office, and graduate qualification are required.

Qualifications

• Fresher or upto 2yrs exp in any tele-calling or customer support.
• Qualification- Minimum Graduate and above
• Eligibility Criteria- Should have excellent communication skills in English and Hindi
• We need people with strong problem-solving skills, who don’t shy away from in-person interactions.
• A person should be flexible to do work from the office.

Responsibilities

• Deliver 5-star, in-person support for our partners.
• Walk new drivers through onboarding and all the tools to be successful drivers.
• Resolve driver issues and questions.
• Stay on top of processes and tools.
• Work with the Driver Operations team to streamline procedures.

Skills

English communication

Hindi communication

Customer service

Problem solving

Education

Graduate degree

Job description

Job Description

Greetings,

We are hiring Freshers and experienced candidates for a multinational transportation company, Work From Office@Mumbai -Kurla West

About The Client

Our client is a tech company that connects the physical and digital worlds to help make movement happen at the tap of a button.

Job Description:

You’ll be expected to help onboard new driver-partners, provide exceptional support, and quickly adapt to an ever-growing business. You have retail or customer service experience and are an effective communicator with the ability to interact with partners. You have a passion for helping and empowering others and are good at quickly and efficiently troubleshooting problems. And if you don’t know the answer, you know where to look and who to ask. You are personable, highly organized, and a patient teacher. You are self-motivated and a great team player. This is a temporary, contract role with the potential for extension. WHAT YOU’LL DO: Deliver 5-star, in-person support for our partners. Walk new drivers through onboarding and all the tools to be successful drivers. Resolve driver issues and questions. Stay on top of processes and tools. Work with the Driver Operations team to streamline procedures.

Requirements

Experience: Fresher or upto 2yrs exp in any tele-calling or customer support

Qualification- Minimum Graduate and above

Eligibility Criteria-

Should have excellent communication skills in English and Hindi

We need people with strong problem-solving skills, who don’t shy away from in-person interactions.

A person should be flexible to do work from the office.

S alary- NTH: 17k + 4k Variable pay + Performance based incentives