Customer Support Executive - Gurgaon Nepali

2COMS Consulting Pvt. Ltd.; Bhiwani district; On-site; INR 167,000 - 190,000; Full time

Benefits offered by this job

Salary: 15K-17K INR per month

Incentives up to 6k

Job summary

2COMS Consulting Pvt. Ltd. in Gurgaon seeks Customer Support Specialists to provide in-person support to driver partners, guide onboarding, and empower them with tools for success.

This is a temporary contract with potential for extension. The role requires strong English and Hindi communication, empathy, and the ability to work in a fast-paced environment; you'll join our Greenlight Hub team and help shape driver experience.

Qualifications

• Fresh graduates or up to 1 year of experience in voice-based customer support.
• Excellent problem-solving skills and ability to handle in-person interactions with empathy and professionalism.
• Strong verbal communication in English and Hindi.

Responsibilities

• Deliver in-person support to driver partners during onboarding and ongoing operations.
• Guide new drivers through onboarding and introduce essential tools and resources.
• Troubleshoot and resolve driver-related issues promptly and effectively.
• Serve as a brand ambassador by promoting the company’s values and building enthusiasm among drivers.
• Stay updated on processes, tools, and policies to ensure accurate support.
• Collaborate with Driver Operations to identify and implement process improvements.

Skills

Customer service

Communication

Empathy

Teamwork

Education

Graduation degree

Job description

Job Description:

Summary

We are seeking dynamic and customer-focused professionals to join our Greenlight Hub team in Gurgaon as Customer Support Specialists. This role is central to empowering new driver partners by delivering exceptional in-person support, guiding them through onboarding, and equipping them with the tools and knowledge needed to succeed. As a key member of our operations team, you will play a vital role in shaping the driver experience, ensuring smooth onboarding, resolving issues efficiently, and fostering a positive brand presence. The ideal candidate is a self-driven communicator with a passion for helping others, strong problem-solving abilities, and a proactive mindset. This is a temporary, contract position with potential for extension, offering a unique opportunity to be part of a fast-growing, mission-driven organization.

Responsibilities

• Deliver high-quality, in-person support to driver partners during onboarding and ongoing operations.
• Guide new drivers through the onboarding process and introduce them to essential tools and resources.
• Troubleshoot and resolve driver-related issues promptly and effectively.
• Serve as a brand ambassador by promoting the company’s values and building enthusiasm among drivers.
• Stay updated on company processes, tools, and policies to ensure accurate and consistent support.
• Collaborate with the Driver Operations team to identify and implement process improvements.

Requirements

• Any graduation degree.
• Freshers or up to 1 year of experience in voice-based customer support.
• Proven ability to handle in-person interactions with empathy, patience, and professionalism.
• Excellent problem-solving skills and a resourceful mindset when addressing challenges.
• Highly organized, self-motivated, and team-oriented with a passion for empowering others.
• Comfortable working in a fast-paced, evolving environment.
• Strong verbal communication skills in both English and Hindi.

Benefits

• NTH: 15K- 17k
• +
• Incentives- Upto 6k depending on performance.