Customer Support Executive

IntouchCX; Bengaluru; Hybrid; INR 304,668 - 364,932; Full time

Job summary

A global customer service firm in Bengaluru is seeking an experienced International Voice Process Executive. The role involves handling inbound and outbound calls with international customers, resolving queries, and ensuring customer satisfaction. Candidates must possess strong English communication skills and some experience in a similar role, with a willingness to work in rotational shifts. This full-time position offers a competitive salary up to ₹30,000 based on experience.

Qualifications

• Minimum 6 months to 5 years experience in International Voice Process.
• Excellent verbal communication skills in English (mandatory).
• Willingness to work in rotational/night shifts.

Responsibilities

• Handle inbound/outbound calls with international customers.
• Resolve customer queries efficiently and professionally.
• Maintain high levels of customer satisfaction.
• Follow company guidelines and quality standards.
• Document interactions accurately.

Skills

Excellent verbal communication skills in English

Strong listening and problem-solving abilities

Customer handling experience in BPO/Call Center

Ability to manage high call volumes

Job description

Job Title: International Voice Process Executive

Location: 92/1B, Electronic City Phase I, Electronic City, Bengaluru, Karnataka 560100

Salary: Up to 30,000 take-home (based on experience)

Job Type: Full-time

Job Description: We are looking for experienced candidates for an International Voice Process role. The ideal candidate should have excellent English communication skills and prior experience in handling international customers.

Key Responsibilities

• Handle inbound/outbound calls with international customers
• Resolve customer queries efficiently and professionally
• Maintain high levels of customer satisfaction
• Follow company guidelines and quality standards
• Document interactions accurately

Eligibility Criteria

• Experience: Minimum 6 months to 5 years in International Voice Process
• Excellent verbal communication skills in English (mandatory)
• Strong listening and problem-solving abilities
• Willingness to work in rotational/night shifts

Preferred Skills

• Customer handling experience in BPO/Call Center
• Ability to manage high call volumes
• Positive attitude and team player