Customer Support Executive ( Day Shift )

Teamwork Talent Solutions; Dadri, Gurugram District; On-site; INR 257,000 - 279,000; Full time

Job summary

Teamwork Talent Solutions is hiring Customer Support Executives for a leading UPI Payment Platform in Gurugram. The role involves assisting customers with payment-related queries and providing timely resolutions.

Graduation is mandatory, freshers and experienced candidates can apply. The position offers 6 days of work per week with rotational shifts and week-offs, and salaries of 23,000 CTC per month for freshers and 25,000 CTC per month for experienced.

Qualifications

• Graduation is mandatory.
• Freshers and experienced candidates can apply.
• Good verbal and written communication skills.
• Basic knowledge of digital payments and UPI is an advantage.
• Customer-service-oriented approach.
• Willingness to work in rotational shifts and rotational week-offs.
• Immediate joiners only.

Responsibilities

• Handle customer queries related to UPI transactions, payments, refunds, and account-related issues.
• Provide accurate information and effective resolutions to customers.
• Maintain professional communication and ensure a positive customer experience.
• Follow standard operating procedures and process guidelines.
• Maintain accuracy while handling customer information and transactions.
• Escalate complex issues to the appropriate team when required.
• Meet defined quality, productivity, and customer service KPIs.

Skills

Verbal communication

Written communication

Digital payments knowledge

UPI knowledge

Education

Graduation mandatory

Job description

Customer Support Executive UPI Payment Platform

Location: Sector 18, Gurugram
Industry: FinTech / Digital Payments
Employment Type: Full-Time

Job Summary

We are hiring Customer Support Executives for a leading UPI Payment Platform in Gurugram. The role involves assisting customers with payment-related queries and providing timely and effective resolutions.

Key Responsibilities

• Handle customer queries related to UPI transactions, payments, refunds, and account-related issues.
• Provide accurate information and effective resolutions to customers.
• Maintain professional communication and ensure a positive customer experience.
• Follow standard operating procedures and process guidelines.
• Maintain accuracy while handling customer information and transactions.
• Escalate complex issues to the appropriate team when required.
• Meet defined quality, productivity, and customer service KPIs.

Eligibility & Requirements

• Graduation is mandatory.
• Freshers and experienced candidates can apply.
• Good verbal and written communication skills.
• Basic knowledge of digital payments and UPI is an advantage.
• Customer-service-oriented approach.
• Willingness to work in rotational shifts and rotational week-offs.
• Immediate joiners only.

Salary

• Freshers: 23,000 CTC per month
• Experienced: 25,000 CTC per month

Work Schedule

• 6 Days Working
• 1 Rotational Week-Off
• Rotational Shifts