Customer care executive (payments/fintech domain)

Impronics Technologies; Gurugram District; On-site; INR 250,000 - 420,000; Full time

Job summary

Impronics Technologies in Gurugram is seeking a Customer Care Executive to support customers in the payments/fintech domain. This full-time role requires 0-2 years of experience and a passion for delivering excellent service.

You will handle inquiries via phone, email, and chat, resolve payment issues, and coordinate with product and operations teams to improve the customer experience. English communication is required; regional language is a plus.

Qualifications

• 0-2 years of experience in customer support or related role.
• Strong understanding of digital payment systems, gateways, UPI, cards and wallets.
• Excellent verbal and written communication in English (regional language helpful).
• Good problem-solving and attention to detail.
• Ability to multitask in a fast-paced fintech environment.
• Familiarity with CRM tools and basic fraud prevention concepts.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve issues related to digital payments, transaction failures, refunds, chargebacks, and account discrepancies.
• Escalate unresolved queries to the appropriate departments and follow through.
• Maintain records of customer interactions and resolutions using CRM tools.
• Collaborate with technical and operations teams to address recurring issues and improve experience.
• Provide product feedback based on customer pain points.
• Stay updated on payments industry trends, product updates, and regulatory guidelines.

Skills

Customer support (payments)

Digital payments knowledge

Communication skills (English)

Multitasking

CRM familiarity

Fraud/KYC basics

Education

Bachelor’s degree in Business/Finance/Commerce

Tools

CRM tools

Job description

Customer care executive (payments/fintech domain)

0-2 year

Gurugram

Full-Time

Location: Gurgaon

Job Type: Full-time

Experience Required: 0-2 year

Industry: Financial Services / Fintech / Payments

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner


• Resolve customer issues related to digital payments, transaction failures, refunds, chargebacks, and account discrepancies


• Escalate unresolved queries to the appropriate departments and ensure follow-through


• Maintain detailed records of customer interactions, issues, and resolutions using CRM tools


• Collaborate with the technical and operations teams to address recurring issues and improve customer experience


• Provide feedback to the product team based on customer pain points


• Stay up-to-date with industry trends, product updates, and regulatory guidelines in the payments domain

Required Skills and Qualifications:

• Minimum 6 month of customer support experience in the payments or fintech industry


• Strong understanding of digital payment systems, payment gateways, UPI, cards, wallets, and banking protocols


• Excellent verbal and written communication skills in English (regional language proficiency is a plus)


• Good problem-solving skills and attention to detail


• Ability to multitask and manage time effectively in a fast-paced environment


• Familiarity with customer support tools or similar CRMs


• Basic knowledge of fraud prevention and KYC/AML guidelines is an advantage

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Finance, Commerce, or a related field


• Experience in a startup or high-growth fintech environment is a plus