Customer Care Executive Payments Fintech Domain

Impronics Technologies; Gurugram District; Presencial; INR 260 000 - 420 000; Tempo integral

Resumo da oferta

Impronics Technologies in Gurgaon is seeking a customer support executive to handle inquiries across phone, email, and chat. You will resolve issues related to digital payments, refunds, chargebacks, and account discrepancies, and collaborate with product and operations teams to improve user experience.

Ideal candidates have 0–2 years in fintech support, strong payment system knowledge, and excellent English communication.

Qualificações

• 0-2 years of customer support experience in fintech/payments.
• Strong knowledge of digital payment systems, gateways, UPI, cards, wallets.
• Excellent verbal and written communication in English; regional language a plus.
• Good problem-solving skills and attention to detail.
• Ability to multitask and manage time in a fast-paced environment.
• Familiarity with customer support tools or CRMs.
• Basic knowledge of fraud prevention and KYC/AML guidelines.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues related to digital payments, transaction failures, refunds, chargebacks, and account discrepancies.
• Escalate unresolved queries to the appropriate departments and ensure follow-through.
• Maintain detailed records of customer interactions, issues, and resolutions using CRM tools.
• Collaborate with the technical and operations teams to address recurring issues and improve customer experience.
• Provide feedback to the product team based on customer pain points.
• Stay up-to-date with industry trends, product updates, and regulatory guidelines in the payments domain.

Conhecimentos

Customer support experience

English communication

Problem solving

Multitasking

CRM familiarity

KYC/AML basics

Formação académica

Bachelor’s degree in Business Administration/Finance/Commerce

Ferramentas

CRM systems

Descrição da oferta de emprego

Job Description:

Location: Gurgaon

Job Type: Full-time

Experience Required: 0-2 year

Industry: Financial Services / Fintech / Payments

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues related to digital payments, transaction failures, refunds, chargebacks, and account discrepancies
• Escalate unresolved queries to the appropriate departments and ensure follow-through
• Maintain detailed records of customer interactions, issues, and resolutions using CRM tools
• Collaborate with the technical and operations teams to address recurring issues and improve customer experience
• Provide feedback to the product team based on customer pain points
• Stay up-to-date with industry trends, product updates, and regulatory guidelines in the payments domain

Required Skills And Qualifications

• Minimum 6 month of customer support experience in the payments or fintech industry
• Strong understanding of digital payment systems, payment gateways, UPI, cards, wallets, and banking protocols
• Excellent verbal and written communication skills in English (regional language proficiency is a plus)
• Good problem-solving skills and attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Familiarity with customer support tools or similar CRMs
• Basic knowledge of fraud prevention and KYC/AML guidelines is an advantage

Preferred Qualifications

• Bachelor’s degree in Business Administration, Finance, Commerce, or a related field
• Experience in a startup or high-growth fintech environment is a plus

Requirements: