Customer Support Executive (Payments Domain)

Impronics Technologies; Gurugram District; On-site; INR 279,000 - 446,400; Full time

Job summary

Impronics Technologies is seeking a Customer Support Executive in Gurugram. This full-time position requires a minimum of 6 months experience in customer support, specifically in the payments or fintech industry. Key responsibilities include responding to customer inquiries, resolving payment-related issues, and maintaining detailed records using CRM tools. The ideal candidate has excellent communication skills, understands digital payment systems, and can multitask effectively. A Bachelor's degree in Business Administration or related field is preferred.

Qualifications

• Minimum 6 months of customer support experience in the payments or fintech industry.
• Strong understanding of digital payment systems, payment gateways, and banking protocols.
• Excellent verbal and written communication skills in English.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Resolve customer issues related to digital payments and transaction failures.
• Maintain detailed records of customer interactions using CRM tools.
• Collaborate with teams to improve customer experience.

Skills

Customer support experience in payments or fintech industry

Understanding of digital payment systems

Excellent verbal and written communication skills in English

Good problem-solving skills

Ability to multitask in a fast-paced environment

Familiarity with customer support tools or CRMs

Education

Bachelor’s degree in Business Administration, Finance, or Commerce

Tools

CRM tools

Job description

Customer Support Executive (Payments Domain)

0-2

Gurugram

Full-Time

Location: Gurgaon

Job Type: Full-time

Experience Required: 0-2 year

Industry: Financial Services / Fintech / Payments

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues related to digital payments, transaction failures, refunds, chargebacks, and account discrepancies
• Escalate unresolved queries to the appropriate departments and ensure follow-through
• Maintain detailed records of customer interactions, issues, and resolutions using CRM tools
• Collaborate with the technical and operations teams to address recurring issues and improve customer experience
• Provide feedback to the product team based on customer pain points
• Stay up-to-date with industry trends, product updates, and regulatory guidelines in the payments domain

Required Skills and Qualifications:

• Minimum 6 month of customer support experience in the payments or fintech industry
• Strong understanding of digital payment systems, payment gateways, UPI, cards, wallets, and banking protocols
• Excellent verbal and written communication skills in English (regional language proficiency is a plus)
• Good problem-solving skills and attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Familiarity with customer support tools or similar CRMs
• Basic knowledge of fraud prevention and KYC/AML guidelines is an advantage

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Finance, Commerce, or a related field
• Experience in a startup or high-growth fintech environment is a plus