Walk-in | Customer Support Associate

RR Infotech; Mohali, Pune District, Delhi; On-site; INR 260,000 - 360,000; Full time

Benefits offered by this job

Cab facility available

5.5 days working

Career growth opportunities

Learning & development opportunities

Job summary

RR Infotech in India is looking for enthusiastic, customer-focused individuals to join our team as Customer Support Associates. You will handle queries across calls, email, chat, or other channels, providing accurate information and timely resolutions, and delivering an excellent overall customer experience.

Graduation is mandatory; freshers and experienced candidates may apply. The role requires strong English communication, good problem solving, and the ability to work in 24/7 rotational

Qualifications

• Graduation is mandatory from a recognized university/institution.
• Freshers and candidates with relevant customer service experience can apply.
• Excellent English communication skills, both verbal and written.
• Strong customer-handling and interpersonal skills.
• Good problem-solving and decision-making abilities.
• Basic computer knowledge and proficiency in MS Office/tools.
• Good typing and multitasking skills.
• Ability to understand and follow processes and instructions.
• Customer-focused attitude with a willingness to learn.
• Comfortable working in 24/7 rotational shifts.
• Willingness to work 5.5 days per week.
• Candidates must be willing to work from one of the available locations.

Responsibilities

• Handle customer queries through calls, email, chat, or other support channels.
• Understand customer concerns and provide accurate and appropriate solutions.
• Resolve customer issues professionally and within the defined timelines.
• Maintain a positive and professional customer experience.
• Follow company processes, policies, and quality standards.
• Meet defined performance, productivity, and quality targets.
• Maintain accurate customer information and interaction records.
• Coordinate with internal teams when required to resolve customer concerns.
• Handle multiple tasks efficiently while maintaining service quality.

Skills

English communication

Customer service

MS Office

Typing

Multitasking

Problem solving

Education

Graduation

Tools

MS Office

Job description

WERE HIRING CUSTOMER SUPPORT ASSOCIATE

Locations: Delhi NCR | Pune | Bangalore | Chandigarh | Mohali

Qualification: Graduation Mandatory

Experience: Freshers & Experienced Candidates

Working Days: 5.5 Days Working

Shift: 24/7 Rotational Shifts

Transport: Cab Facility Available

Job Summary

We are looking for enthusiastic, customer-focused, and communication-oriented individuals to join our team as Customer Support Associates.

The role involves assisting customers with their queries, providing accurate information and timely resolutions, and ensuring an excellent overall customer experience.

Key Responsibilities

• Handle customer queries through calls, email, chat, or other support channels.
• Understand customer concerns and provide accurate and appropriate solutions.
• Resolve customer issues professionally and within the defined timelines.
• Maintain a positive and professional customer experience.
• Follow company processes, policies, and quality standards.
• Meet defined performance, productivity, and quality targets.
• Maintain accurate customer information and interaction records.
• Coordinate with internal teams when required to resolve customer concerns.
• Handle multiple tasks efficiently while maintaining service quality.

Required Qualifications

• Graduation is mandatory from a recognized university/institution.
• Freshers and candidates with relevant customer service experience can apply.
• Excellent English communication skills, both verbal and written.
• Strong customer-handling and interpersonal skills.
• Good problem-solving and decision-making abilities.
• Basic computer knowledge and proficiency in MS Office/tools.
• Good typing and multitasking skills.
• Ability to understand and follow processes and instructions.
• Customer-focused attitude with a willingness to learn.
• Comfortable working in 24/7 rotational shifts.
• Willingness to work 5.5 days per week.
• Candidates must be willing to work from one of the available locations.

Benefits

• 5.5 Days Working
• 24/7 Rotational Shifts
• Cab Facility Available
• Career Growth Opportunities
• Learning & Development Opportunities
• Opportunity to build a career in Customer Service

Work Locations: Delhi NCR | Pune | Bangalore | Chandigarh | Mohali