Customer Care Executive- FOOD GIANT

Startek (Aegis Customer Support Services Pvt. Ltd.); Lucknow; On-site; INR 186,000 - 210,000; Full time

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) in Lucknow is seeking a Customer Support Executive to handle queries across calls, chats, and emails, delivering timely resolutions with a professional, courteous approach.

You will maintain records, coordinate with internal teams, and ensure service standards are met while training completes and a certification is earned. This role suits fresh graduates and those with prior experience seeking growth in customer service.

Qualifications

• Undergraduate or graduate degree from any stream.
• Fluent English and Hindi, both spoken and written.
• Freshers and experienced candidates can apply.
• Must have a laptop/desktop with 8 GB RAM and Windows 10 or above.
• Stable internet connection is mandatory.
• Willing to work in 24/7 rotational shifts with 6 days on, 1 day off.
• Personal phone may be used for work with a masking system.

Responsibilities

• Handle customer queries through calls, chats, and emails.
• Understand customer concerns and provide timely resolutions.
• Manage order-related issues such as delivery delays, refunds, cancellations, replacements, and other service requests.
• Ensure a high level of customer satisfaction through professional and courteous communication.
• Maintain accurate records of customer interactions, call logs, and case updates.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Follow defined quality, productivity, and customer service standards.
• Maintain professionalism and confidentiality while handling customer information.

Skills

Communication skills

Fluency in English and Hindi

Freshers welcome

Education

Undergraduate / Graduate

Tools

Laptop/PC with 8 GB RAM

Windows 10 or above

Job description

Customer Support ExecutiveJob Responsibilities

• Handle customer queries through calls, chats, and emails.
• Understand customer concerns and provide appropriate and timely resolutions.
• Manage order-related issues such as delivery delays, refunds, cancellations, replacements, and other service requests.
• Ensure a high level of customer satisfaction through professional and courteous communication.
• Maintain accurate records of customer interactions, call logs, and case updates.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Follow defined quality, productivity, and customer service standards.
• Maintain professionalism and confidentiality while handling customer information.

Eligibility Criteria

• Excellent communication skills in English and Hindi, both spoken and written.
• Education: Undergraduate / Graduate from any stream.
• Freshers and experienced candidates can apply.
• Candidates must have a laptop/desktop with minimum 8 GB RAM and Windows 10 or above.
• Stable Wi-Fi/internet connection is mandatory.
• Comfortable working in 24/7 rotational shifts.
• Comfortable with 6 days working and 1 rotational week off.
• Comfortable using a personal phone for work-related calls through a system that masks the personal number.
• Must be comfortable appearing on camera during interview, training, and working hours.
• Training will be provided after selection, with certification required upon successful completion of training.

Working Hours

• 9 working hours per day
• 8 productive hours + 1-hour break
• 6 days working
• 1 rotational week off
• 24/7 rotational shifts

Salary

• Apprentice: 16,700 per month
• Freshers / Experienced: 18,800 CTC per month
• Monthly salary: Approximately 13,558
• Quarterly payout/bonus component: Approximately 17,134, as applicable

Salary Components / Deductions

• PF: 1,717
• ESIC: 500
• Bonus: 1,192

Salary and payout components are subject to applicable company policies and statutory deductions.

Training

• On-the-job training will be provided.
• Candidates are required to successfully complete the training and certification process.

Interview Process

• HR Evaluation
• Operations Evaluation L1
• Operations Evaluation L2
• Aptitude / Ambition Test
• Final Client Evaluation

Important Note

No fee is charged for the interview or joining process.