Customer Support Executive - Calls + Chat + Email

Cuzorlabs; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Cuzor Labs is seeking a Customer Support Executive Semi Voice in Bengaluru, Karnataka. You will handle queries via calls, chat and email, guiding customers with product information, troubleshooting and order-related questions.

We look for 1 to 4 years of experience in customer support, strong English communication, and a customer-first attitude. This is a full-time, office-based role with 5 days a week plus alternate Saturdays.

Qualifications

• 1–4 years of experience in customer support or technical support.
• Experience handling external customers via calls, chat or email.
• Good spoken and written English communication.

Responsibilities

• Handle customer queries through phone calls, chat and email.
• Understand customer concerns and provide accurate and timely solutions.
• Assist customers with product questions, usage and basic troubleshooting.
• Coordinate with logistics for shipment/delivery issues.
• Record interactions in CRM/support system.
• Escalate complex issues to internal teams.

Skills

Customer support

External customers

English communication

Multitasking

Troubleshooting

Teamwork

Education

Graduate in any discipline

B.Tech/B.E. in Electronics/CS/EC/IT

Tools

Freshdesk

Zendesk

Kapture

Job description

Customer Support Executive Semi Voice | Calls + Chat + Email

About Cuzor Labs

Cuzor Labs is a growing consumer electronics company focused on products that make everyday technology more reliable and convenient.

About the Role

As a Customer Support Executive, you will be the first point of contact for our customers. You will assist customers through phone calls, chat and email with product, technical, order, replacement, warranty and delivery-related queries.

This is a customer-facing support role. Candidates should have experience supporting external customers/users rather than only providing internal IT or employee helpdesk support.

The role is suitable for candidates with 1 to 4 years of experience in Customer Support, Customer Service, Product Support or Technical Customer Support.

Key Responsibilities

• Handle customer queries through phone calls, chat and email.
• Understand customer concerns and provide accurate and timely solutions.
• Assist customers with product-related questions, usage and basic troubleshooting.
• Guide customers through step-by-step troubleshooting when required.
• Handle queries related to orders, replacements, warranty, service and deliveries.
• Coordinate with courier and logistics partners regarding shipment and delivery-related issues.
• Follow up with customers until their concerns are resolved.
• Record customer interactions accurately in the CRM/support system.
• Escalate complex issues to the appropriate internal team.
• Maintain a professional, polite and empathetic approach while handling customers.
• Ensure a high level of customer satisfaction and a positive customer experience.

What We're Looking For

• 1 to 4 years of experience in Customer Support, Customer Service, Product Support or Technical Customer Support.
• Hands-on experience handling external customers through calls, chat or email.
• Good spoken and written English communication.
• Strong customer-service orientation with patience and empathy.
• Basic technical troubleshooting and problem-solving ability.
• Ability to explain solutions clearly and guide customers step-by-step.
• Ability to multitask and manage multiple customer interactions.
• Willingness to learn about consumer electronics and technical products.
• Ability to work independently as well as part of a team.

Good to Have

• Experience in consumer electronics, e-commerce or product support.
• Basic understanding of Wi-Fi and its concepts.
• Experience using CRM or ticketing tools such as Freshdesk, Zendesk, Kapture or similar platforms.
• Good typing speed.
• Knowledge of Hindi, Kannada, Tamil, Telugu or other regional languages.

Important

This is a customer-facing Customer Support role.

Candidates whose experience is primarily limited to internal IT support, System Administration, Desktop Support, Infrastructure Support or employee IT Helpdesk are not the target profile for this position.

Job Details

Role: Customer Support Executive Semi Voice
Mode: Calls + Chat + Email
Experience: 1 to 4 Years
Location: Bengaluru, Karnataka
Employment Type: Full Time, Permanent
Work Mode: Work from Office
Working Days: 5 days + alternate Saturdays
Working Hours: 9:00 AM to 6:00 PM (may vary based on business requirements)
Salary: 3 LPA 6 LPA, depending on experience and interview performance

Education

Graduate in any discipline

Preferred: B.Tech/B.E. in Electronics, Electronics & Communication, Electrical, Computer Science, Information Technology or related fields.