Customer Service Executive - Mysuru

SummitNext Technologies Sdn Bhd; Mysuru; On-site; INR 330,000 - 350,000; Full time

Job summary

SummitNext Technologies Sdn Bhd is seeking a customer support executive to assist a leading global e-commerce client. You will handle voice, email, and live chat inquiries, guide customers on order status, returns, refunds, and product information with professionalism and clear English.

The role requires problem-solving and the ability to engage diverse customers. You will join a fast-paced, supportive team with onboarding, training, and opportunities for growth.

Qualifications

• Minimum 1 year of experience in BPO/customer support.
• Experience in the e-commerce industry is a plus.
• 12th pass or higher qualification.
• Excellent command of spoken and written English with clear international accent.
• Ability to handle multiple interactions in a fast-paced environment.

Responsibilities

• Handle inquiries via voice, email, and live chat promptly and professionally.
• Assist with order status, deliveries, returns, refunds, and account questions.
• Resolve concerns by applying company policies and documented procedures.
• Document interactions accurately in CRM/support systems.
• Meet quality, productivity, and customer satisfaction targets.
• Escalate complex issues to relevant internal teams.
• Deliver a empathetic, positive customer experience in every interaction.

Skills

1 year experience

Excellent English

Communication skills

Problem solving

CRM familiarity

Education

12th Pass or above

Tools

CRM systems

Job description

About the Role

Are you passionate about delivering exceptional customer service and communicating confidently in English? Join our growing team supporting a leading global e-commerce brand, where you'll interact with customers through voice calls, email, and live chat while providing outstanding service and creating a seamless customer experience.

We're looking for individuals who enjoy solving problems, have excellent communication skills, and are comfortable working in a dynamic, customer-focused environment.

Key Responsibilities

• Handle customer inquiries via voice calls, email, and live chat in a professional and timely manner.
• Assist customers with order status, delivery updates, returns, refunds, product information, and account-related inquiries.
• Resolve customer concerns by identifying the appropriate solution while following company policies and procedures.
• Accurately document customer interactions in the CRM and support systems.
• Achieve quality, productivity, customer satisfaction, and service level targets.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Deliver a positive, empathetic, and professional customer experience in every interaction.

Qualifications & Skills

• Minimum 1 year of experience in a BPO customer support or customer service role.
• Experience in the e-commerce industry is an added advantage.
• Minimum qualification: 12th Pass (Higher Secondary) or above.
• Excellent command of spoken and written English with a clear, neutral, and internationally understandable accent.
• Strong verbal communication skills with the ability to engage confidently with customers from diverse backgrounds.
• Excellent problem-solving and interpersonal skills.
• Comfortable working in a fast-paced environment and handling multiple customer interactions.
• Basic computer proficiency and familiarity with CRM or customer support platforms are an advantage.

What You’ll Gain

• Opportunity to work with a leading global e-commerce client.
• Comprehensive onboarding and professional training.
• Career growth and development opportunities within a fast‑growing organization.
• Supportive, collaborative, and inclusive work environment.
• Performance-based incentives in addition to the annual CTC.

Employment Type: Full-Time (Work From Office)

Working Hours: 9-hour rotational shifts, 5 days a week (aligned with Malaysia Time)

Salary: INR 3.3 - 3.5 Lakhs per annum (CTC, including benefits)