Customer Support Executive

Sashi Vangapalli; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

Sashi Vangapalli is seeking a Customer Support Executive to manage inquiries, complaints, and service requests, coordinating with stores and internal teams to ensure timely resolution. The role emphasizes delivering a seamless customer experience across channels.

The ideal candidate will handle orders, returns, exchanges, and payments while maintaining accurate records and producing basic support reports. Strong communication in English, Telugu, and Hindi is essential.

Qualifications

• Graduate in any discipline.
• 13 years of customer support experience (Retail/E-commerce preferred).
• Excellent communication skills in English, Telugu, and Hindi.
• Strong coordination and problem‑solving skills.
• Proficiency in MS Office and CRM tools.
• Customer-focused with the ability to work under pressure.

Responsibilities

• Handle customer queries via phone, email, WhatsApp, and CRM.
• Resolve issues related to orders, returns, exchanges, deliveries, and store services.
• Coordinate with stores, warehouse, logistics, and sales teams.
• Track orders, refunds, replacements, and payment-related queries.
• Escalate unresolved issues and ensure timely closure.
• Maintain customer records and prepare basic support reports.

Skills

Communication

Coordination

Problem solving

English

Telugu

Hindi

Education

Graduate

Tools

MS Office

CRM tools

Job description

Role

Customer Support Executive

Location: Bangalore
Industry: Retail / Fashion / Lifestyle
Experience: 24 Years
Employment Type: Full-time ( USA, UK shift )

Preferred candidate profile

Job Summary

We are looking for a Customer Support Executive to manage customer inquiries, complaints, and service requests while ensuring a seamless customer experience. The role requires coordination with stores and internal teams for timely issue resolution.

Full-time ( USA, UK shift )

Key Responsibilities

• Handle customer queries via phone, email, WhatsApp, and CRM.
• Resolve issues related to orders, returns, exchanges, deliveries, and store services.
• Coordinate with stores, warehouse, logistics, and sales teams.
• Track orders, refunds, replacements, and payment-related queries.
• Escalate unresolved issues and ensure timely closure.
• Maintain customer records and prepare basic support reports.

Required Skills

• Graduate in any discipline.
• 13 years of customer support experience (Retail/E-commerce preferred).
• Excellent communication skills in English, Telugu, and Hindi.
• Strong coordination and problem‑solving skills.
• Proficiency in MS Office and CRM tools.
• Customer-focused with the ability to work under pressure