Customer Support(Voice) - 49k In Hand Salary - US Process

Trigent Software; Bengaluru; On-site; INR 350,000 - 675,000; Full time

Benefits offered by this job

Cab facility

Job summary

Trigent Software in Bengaluru is seeking an International Customer Support executive (freshers or experienced) with excellent communication to join our work-from-office team. Location is Bengaluru; 5-day weeks; US-night shift; qualification: any graduate/PG.

Salary ranges from 3.5 LPA to 6.75 LPA with cab facility and immediate to 15 days notice. Role involves Tier-2 customer support across inbound/outbound channels, adherence to defined processes, accurate case logging, and escalation per

Qualifications

• Ability to handle inbound/outbound calls, emails & chats with focus on issue resolution.
• Experience preferred in international BPO environments.
• Strong written and verbal communication skills required.

Responsibilities

• Provide high quality Tier 2 customer support with 100% issue resolution focus.
• Adhere to client and internal processes while handling calls, emails & chats.
• Escalate unresolved issues to appropriate internal teams following standard procedures.
• Meet SLA targets and business outcomes defined by the client.

Skills

Ticketing system knowledge

ERP familiarity

MS Office proficiency

Excellent communication

International BPO experience

Education

Any Graduate/Any PG

Tools

ServiceNow

ERP systems

MS Office

Job description

Greetings from Trigent Software!!

Candidate with excellent communication skills are higly preferred.

Role: International Customer Support

Mode of Work: Work from Office

Experience : Freshers / Experienced

Location: Bengaluru

Working Days: 5 days

Shift: US Rotationa (Night Shift)

Qualification: Any Graduate/ Any PG

Salary : 3.5 LPA to 6.75

Cab: Pick and Drop will be provided

Notice : Immediate to 15days

Roles & Responsibilities

• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Good technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skills
• Experience Profile
• Prior international BPO work experience preferred

looking only for immediate joiners