International voice _Us shift_48K CTC_Only graduates with Exp Can

Trigent Software; Bengaluru; On-site; INR 279,000 - 502,000; Full time

Job summary

Trigent Software in Bengaluru is seeking a Customer Support Executive to handle inbound and outbound interactions, guide users on the self-service portal, and ensure accurate logging of cases in the ticketing/ERP systems. The role emphasizes data accuracy, security verifications, and adherence to GDPR guidelines.

The candidate should possess strong communication skills, quick learning ability, and the capacity to work under pressure, delivering exceptional service while maintaining high data

Qualifications

• Experience in customer service and support roles.
• Strong verbal and written communication skills.
• Familiarity with ticketing systems and CRM tools.

Responsibilities

• Receive inbound Calls/Emails/Chats and ensure cases are logged correctly.
• Provide recruitment support to candidates as per defined processes.
• Walk customers and provide navigational support on self-service portal.
• Ensure security verifications are carried out per policies and GDPR guidelines.
• Place outbound calls to customers as required per guidelines.
• Maintain high call and data quality consistent with targets.
• Communicate with peers and supervisors to contribute to the team.
• Follow company policies and procedures (personnel and operational).
• Keep process repositories like DTPs, Knowledgebase updated with current processes.
• Maintain regular and punctual attendance as per policy.
• Minimize complaints and escalations by delivering exceptional service.

Skills

Customer service

Communication skills

Problem solving

Technical aptitude

Tools

ServiceNow

ERP systems

Microsoft Office

Job description

Greeting from Trigent !!

Call for more info : 7892759396

Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimize customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Good technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skills

Personal Attributes

• Able to work on a flexible basis as determined by the business needs
• Ability to work under pressure
• Team worker
• Positive Attitude
• Quick Learner
• Punctual and Disciplined
• Good Communication skills
• Customer Focussed
• Results driven
• High standards of Integrity
• Attention to detail

Work mode : Work from Office