Customer Support Executive

Akshay Kumar; Zirakpur; Presencial; INR 167 000 - 279 000; Tempo integral

Resumo da oferta

Akshay Kumar is seeking a Customer Support Specialist to join our team. You will reach out to customers for order confirmations, assist with service inquiries, and organize data to keep records accurate and accessible for the team.

This entry-level role welcomes candidates with 0-2 years of experience and a customer-first mindset. You will collaborate with Sales, Customer Service, and Operations to ensure smooth service delivery and timely feedback collection.

Qualificações

• Strong verbal communication is essential.
• Familiarity with MS Office and data entry tasks.
• Ability to sort, categorize and maintain data accurately.
• Good at multitasking and managing time effectively.

Responsabilidades

• Customer Outreach: Make calls to customers for order confirmations and answer queries.
• Service Coordination: Assist with customer service calls and resolve basic issues or direct to departments.
• Data Management: Sort, categorize, and maintain customer and order data, ensuring accuracy.
• Follow-Up: Conduct follow-up calls to confirm service satisfaction and gather feedback.
• Report Generation: Prepare and update daily or weekly reports on call outcomes and data accuracy.
• Collaborate with Teams: Work with sales, customer service, and operations teams for seamless service.

Conhecimentos

Strong verbal communication

MS Office basic

Data sorting & organizing

Multitasking & time management

Ferramentas

MS Office Suite

Descrição da oferta de emprego

**Candidates from Tricity(Chandigarh, Mohali & Panchkula) will be preferred**

We are seeking an enthusiastic and detail-oriented Customer Support Specialist to join our team. In this role, you will play a key part in delivering exceptional service by reaching out to customers for order confirmations, providing support for service-related inquiries, and handling data organization tasks. This position is ideal for someone with strong communication skills, a customer-first attitude, and a knack for organizing and sorting data effectively.

Experience: 0-2 years only

Responsibilities:

• Customer Outreach: Make calls to customers for order confirmations, ensuring accuracy of details and answering any queries they may have.
• Service Coordination: Assist with customer service calls, providing relevant information and resolving basic issues or directing to appropriate departments as needed.
• Data Management: Sort, categorize, and maintain customer and order data, ensuring records are accurate, up-to-date, and accessible for team use.
• Follow-Up: Conduct follow-up calls to confirm service satisfaction and gather customer feedback.
• Report Generation: Prepare and update daily or weekly reports on call outcomes, feedback, and data accuracy.
• Collaborate with Teams: Work closely with sales, customer service, and operations teams to ensure seamless communication and efficient service.

Skills:

• Strong verbal communication and interpersonal skills.
• Basic computer skills, including familiarity with data entry and MS Office.
• Organizational skills and attention to detail for data sorting tasks.
• Ability to multitask and manage time effectively.