Customer Support Executive

JobItUs; Surat; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

PF/ESIC

Overtime Pay

Performance Bonuses

Job summary

JobItUs in Surat, Gujarat, is seeking a Customer Support Executive to handle UK shift operations. You will manage inbound/outbound inquiries, provide consultative product information, onboard customers, troubleshoot issues, and coordinate returns.

The role requires excellent English communication, MS Word/Excel proficiency, and a team‑oriented, quick‑learning mindset. Bachelor's degree preferred. The position is on-site in Surat with a UK shift schedule.

Qualifications

• Excellent English communication skills (verbal and written).
• Must be comfortable with UK shift timings 1:00 PM to 10:30 PM / 1:30 PM to 11:00 PM IST.
• Proficient in MS Word and MS Excel for documentation and reporting.
• Team player and quick learner due to dynamic service support.
• Education: Bachelor's (Preferred)

Responsibilities

• Handle inbound/outbound calls and inquiries with consultative product information.
• Onboard customers, troubleshoot issues, provide product-use guidance.
• Manage returns and RMAs, coordinate logistics and documentation.
• Update customer records in CRM and MS Office tools.

Skills

English communication

UK shift readiness

Team player

Quick learner

Education

Bachelor's degree

Tools

MS Word

MS Excel

Job description

Job Title: Customer Support Executive (UK Shift)
Department: Customer Service (International Process)
Location: Stalwart Insignia, Piplod, Surat, Gujarat
Employment Type: Full-Time
Shifts: Permanent UK Shift | 1:00 PM to 10:30 PM / 1:30 PM to 11:00 PM IST

What We Offer (Our Work Environment):

We believe in a supportive environment that fosters growth and high performance:

• Atmosphere: Lively, relaxed, and safe work environment in a modern office setting.
• Team: Opportunity to work as part of an international workforce.
• Growth: Comprehensive on-the-job training provided, coupled with clear growth opportunities and career progression.

Key Responsibilities:

As a Customer Support Executive handling the UK process, your role is crucial in managing the client's customer lifecycle:

• Service &Support: Professionally handle inbound/outbound interactions, focusing on initial inquiries, order processing, and providing consultative product information.
• After-sales Service: Manage customer onboarding, troubleshoot issues, and provide detailed product-use guidance to increase customer loyalty.
• Returns Management: Efficiently manage the returns process, including processing Return Merchandise Authorisations (RMAs), coordinating logistics, and ensuring accurate documentation.
• Documentation: Accurately update customer records and interaction details using CRM software and MS Office tools.

Mandatory Requirements & Skills:

• Communication Skills: Must possess excellent English communication skills (verbal and written) to handle international clientele effectively.
• Shift Comfort: Must be comfortable and reliable working in a UK Shift timing 1:00 PM to 10:30 PM / 1:30 PM to 11:00 PM IST
• Technical Proficiency: A good working hand on MS Word & MS Excel is mandatory for documentation and reporting.
• Soft Skills: Must be a Team Player and a Quick Learner due to the technical and dynamic nature of the service support.
• Education: Bachelor's (Preferred)

Experience:

1 - 2 Years or more
Freshers with excellent English communication and MS Office skills are strongly encouraged to apply.

Benefits:

PF/ESIC, Overtime Pay, Performance Bonuses