Customer Support /HR Priyanshu

Ienergizer; Dadri; On-site; INR 250,000 - 380,000; Full time

Benefits offered by this job

5 Days Working

2 Weekly Offs

Growth opportunities

Job summary

Ienergizer in India is seeking a Customer Support Executive to join our team. The ideal candidate has at least 1 year of experience in customer support, BPO, or a similar role, and a graduate degree.

You will handle queries via calls, emails, chats, and ensure timely solutions while maintaining high customer satisfaction. Join a target-driven environment with opportunities for growth and professional development.

Qualifications

• Minimum 1 year of experience in Customer Support, BPO, Telecalling or similar role.
• Graduate in any discipline from a recognized institution.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good listening skills and a customer-oriented approach.

Responsibilities

• Handle customer queries through calls, emails, chats, or other communication channels.
• Provide accurate and timely solutions to customer concerns.
• Maintain a high level of customer satisfaction and professionalism.
• Understand customer requirements and resolve issues effectively.
• Follow company policies, processes, and service standards.
• Maintain proper records of customer interactions and transactions.
• Coordinate with internal teams when required to resolve customer issues.
• Meet assigned performance and customer service targets.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Active listening

Education

Graduate

Tools

MS Office

Job description

Position: Customer Support Executive
Experience: Minimum 1 year
Qualification: Graduate
Employment Type: Full-time
Working Days: 5 Days Working

About the Role

We are looking for an experienced and customer-focused Customer Support Executive to join our team. The ideal candidate should have at least 1 year of experience in Customer Support, BPO, or a similar customer-facing role, along with excellent communication and interpersonal skills.

Key Responsibilities

• Handle customer queries through calls, emails, chats, or other communication channels.
• Provide accurate and timely solutions to customer concerns.
• Maintain a high level of customer satisfaction and professionalism.
• Understand customer requirements and resolve issues effectively.
• Follow company policies, processes, and service standards.
• Maintain proper records of customer interactions and transactions.
• Coordinate with internal teams when required to resolve customer issues.
• Meet assigned performance and customer service targets.

Requirements

• Minimum 1 year of experience in Customer Support, BPO, Telecalling, or a similar role.
• Graduate in any discipline from a recognized institution.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good listening skills and a customer-oriented approach.
• Comfortable working in a target-driven environment.
• Basic computer knowledge and familiarity with MS Office.
• Ability to handle customers professionally, patiently, and confidently.

Preferred Skills

• Prior experience in an international or domestic BPO/customer support process.
• Good command of English and professional communication.
• Ability to multitask and work under pressure.
• Positive attitude and willingness to learn.

Job Benefits

• 5 Days Working
• 2 Weekly Offs
• Professional and growth-oriented work environment
• Opportunity for career growth

Salary: As per industry standards / based on experience and skills.