Executive: Customer Support

Jeebly Technologies; Dadri; On-site; INR 500,000 - 900,000; Full time

Job summary

Jeebly Technologies in Noida, India, is seeking an Executive Customer Support & Key Account Management to nurture relationships with key clients, ensure smooth onboarding, and deliver exceptional service while aligning with client strategies.

The role focuses on resolving issues, meeting SLAs, driving growth through cross-selling and up-selling, and reporting performance to stakeholders. Strong communication, proactive attitude, and leadership are essential to success.

Qualifications

• 2+ years experience in Key Account Management / Client Servicing / Customer Support.
• Excellent communication, negotiation, and relationship management skills.
• Proactive, tech-savvy, and solution-oriented with strong leadership qualities.

Responsibilities

• Act as the primary contact for key clients, ensuring smooth onboarding and support.
• Ensure customers receive excellent and consistent customer service.
• Meet SLA commitments to strengthen loyalty and return.
• Build and maintain strong client relationships across GCC.
• Drive revenue and growth from key accounts through cross-selling and up-selling.
• Handle client queries, escalations, and ensure timely resolutions.
• Prepare performance reports, track client issues, and share insights with stakeholders.
• Identify new opportunities to grow client accounts.

Skills

Communication

Negotiation

Relationship management

Client servicing

Leadership

Education

Graduation

Job description

Job Title: Executive Customer Support & Key Account Management

Location: Noida, India

About the Role:
We are looking for a client-focused professional to manage key accounts and ensure excellent customer support. The role involves building strong client relationships, understanding requirements, resolving issues, and driving business growth through cross-selling and up-selling.

Key Responsibilities:

• Act as the primary contact for key clients, ensuring smooth onboarding and support.
• To ensure customers receive excellent and consistent customer service.
• To ensure that the agreed Service Level Agreements are always met, under all circumstances which will further strengthen customer loyalty and return.
• Build and maintain strong client relationships across GCC.
• Execute all customer facing transactions in line with customer strategy resulting in higher satisfaction and timely delivery of services
• Handle client queries, escalations, and ensure timely resolutions.
• Collaborate with internal teams (to meet client needs.
• Ensure client satisfaction by delivering solutions aligned with objectives.
• Resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Prepare performance reports, track client issues, and share insights with stakeholders.
• Identify new opportunities to grow client accounts.
• Regularly connect with clients to understand their challenges and unmet needs.
• Ensure timely communication of solutions back to the client.
• Drive revenue and profit growth from key accounts by meeting set targets.

Requirements:

• Any Graduation
• 2+ years experience in Key Account Management / Client Servicing / Customer Support.
• Excellent communication, negotiation, and relationship management skills.
• Proactive, tech-savvy, and solution-oriented with strong leadership qualities.