Customer Care Executive

R Systems International; Dadri; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

5 Days working with cab

Day shift

Job summary

R Systems International is seeking a Customer Care Executive - Backend Process in Greater Noida West. The role requires 1–2 years of customer service experience and excellent communication to handle calls and emails. Graduation is mandatory, with day shifts and cab facilities.

Responsibilities include resolving queries, maintaining records, ensuring SLAs, coordinating with internal teams, and generating reports. Immediate joining and 5-day work week are supported.

Qualifications

• 1–2 years of experience in customer service (domestic or international).
• Excellent communication skills and professional phone/email etiquette.
• Graduation is mandatory.
• Immediate joiner preferred.
• 5 days working with cab facilities.
• Day shift availability.

Responsibilities

• Handle queries via inbound/outbound calls and emails.
• Provide timely and accurate information about products and services.
• Resolve complaints with professional communication.
• Maintain and update customer records in the system.
• Follow up to ensure issue resolution and satisfaction.
• Coordinate with internal teams for query resolution.
• Adhere to company policies, quality standards, and SLAs.
• Prepare and maintain reports on customer interactions.

Skills

Communication skills

Customer service

Education

Graduation

Job description

Role & responsibilities

Job Summary

We are looking for a dedicated and customer-focused Customer Care Executive - Backend Process to join our team. The ideal candidate should have 1 to 2 years of experience in customer service and must possess strong communication skills to handle customer interactions through calls and emails. The role involves resolving customer queries, maintaining accurate records, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle customer queries and concerns through inbound/outbound calls and emails.
• Provide timely and accurate information to customers regarding products, services, and processes.
• Resolve customer complaints effectively while maintaining professional communication.
• Maintain and update customer records in the system.
• Follow up with customers to ensure issue resolution and customer satisfaction.
• Coordinate with internal teams for query resolution and process completion.
• Ensure adherence to company policies, quality standards, and service-level agreements (SLAs).
• Prepare and maintain reports related to customer interactions and case status.

Preferred candidate profile:

Looking for Immediate Joiner, Candidate should have minimum 1 to 2 years of experience into Customer service Domestic or International with Excellent communication skills

Graduation is Mandatory

5 Days working with both side cabs

Day Shift

Interview Mode: Virtual

Work Location: Greater Noida West