Customer Support Executive

Raunak Electrovision Llp; Sector 10; On-site; INR 200,000 - 350,000; Full time

Benefits offered by this job

Office-based role

No sales pressure

Job summary

Raunak Electrovision Llp seeks a Customer Support Executive Order Processing to manage customer orders and ensure timely execution. This office-based role emphasizes coordination between sales, warehouse, and accounts teams to deliver accurate orders.

The position focuses on order processing, customer queries, and maintaining clear records in the company system, with no cold-calling or daily calling targets.

Qualifications

• Clear communication and coordination abilities.
• Basic MS Excel, email handling and office software.
• Strong attention to detail and organization.
• Ability to manage multiple orders and follow-ups efficiently.

Responsibilities

• Receive and process customer orders via email, phone, or WhatsApp.
• Accurately enter and manage orders in the system.
• Coordinate with sales, warehouse, and accounts teams to ensure smooth order execution.
• Handle customer queries about order status, product availability, and dispatch timelines.
• Update and track orders and communications in the company software.
• Follow up with qualified leads and customer enquiries to understand requirements and assist with order processing.

Skills

Communication

Coordination

Order processing

Attention to detail

Tools

MS Excel

Job description

Job Title: Customer Support Executive Order Processing (Office Based)

About the Role

We are looking for a Customer Support Executive who will be responsible for managing customer orders and ensuring smooth order execution. This role focuses on customer coordination and order processing, ensuring that orders are handled accurately and delivered on time.

Note:

This is an office-based operational role and not a sales or tele-calling job. There are no cold-calling or daily calling targets.

Key Responsibilities

• Receive and process customer orders via email, phone, or WhatsApp.
• Accurately enter and manage orders in the system.
• Coordinate with sales, warehouse, and accounts teams to ensure smooth order execution.
• Handle customer queries related to order status, product availability, and dispatch timelines.
• Update and track customer orders, communications, and follow-ups in the company software system.
• Follow up with qualified leads and customer enquiries to understand requirements and assist with order processing.

Required Skills

• Good communication and coordination skills.
• Basic knowledge of MS Excel, email handling, and office software.
• Strong attention to detail and organizational skills.
• Ability to handle multiple orders and follow-ups efficiently.

What We Offer

• Stable office-based role.
• No sales pressure or calling targets.
• Opportunity to work in a structured and supportive team environment.
• Growth opportunities in operations and customer management.

Shift Timing: 10:00 AM to 7:00 PM

Working Days: Monday to Saturday (6 Days)

Week Off: Sunday

Location: 91 Springboard, Sector 2, Noida.

Walking distance from Noida Sector 15 Metro Station.