Operations Executive

eDrafter.in; Dadri; On-site; INR 240,000 - 360,000; Full time

Job summary

eDrafter.in, a leading LegalTech platform, is hiring an Operations Executive for Noida, Sector-142. Freshers welcome; immediate joining. The role involves processing customer orders, coordinating with vendors, and ensuring smooth order lifecycle.

You'll prepare and verify documentation, handle inquiries via calls, chats, emails, and support tickets, and maintain CRM records. Candidates should have a Bachelor's degree; those with up to 1 year of experience in Operations or Customer Support are

Qualifications

• Bachelor's degree required.
• Freshers or candidates with up to 1 year of experience encouraged.

Responsibilities

• Process customer orders on the internal portal.
• Assigning orders to vendors, advocates, and service partners.
• Preparing and verifying customer documentation.
• Coordinating with customers for pending documents, approvals, and order completion.
• Handling inbound customer calls related to existing orders.
• Responding to customer chats, emails, and support tickets.
• Following up with customers to ensure timely completion of orders.
• Coordinating with internal departments to ensure seamless order execution.
• Maintaining accurate order records and updating the CRM.
• Providing excellent customer support throughout the order lifecycle.

Skills

Communication skills

Customer support

Order processing

Education

Bachelor's Degree

Job description

Operations Executive | Freshers are Welcome | Work from Office only in Noida, Sector-142 | Immediate Joining.

eDrafter.in is one of India's leading LegalTech platforms, simplifying legal documentation and legal services for individuals and businesses across the country.

Established in 2016, we have proudly assisted 10+ lakh customers with services such as Name Change, Legal Notices, Stamp Papers, Affidavits, Agreements, Consumer Complaints, and various other legal documentation services.

If you're looking to build your career in a fast-growing LegalTech company, we'd love to have you on board!

Roles andResponsibilities will be as below

• Processing customer orders on the internal portal.
• Assigning orders to vendors, advocates, and service partners.
• Preparing and verifying customer documentation.
• Coordinating with customers for pending documents, approvals, and order completion.
• Handling inbound customer calls related to existing orders.
• Responding to customer chats, emails, and support tickets.
• Following up with customers to ensure timely completion of orders.
• Coordinating with internal departments to ensure seamless order execution.
• Maintaining accurate order records and updating the CRM.
• Providing excellent customer support throughout the order lifecycle.

Qualifications and skills -

1. 1. Bachelor's Degree.
2. 2.Candidates with up to 1 year of experience in Operations, Customer Support, Customer Service, or Back Office are also encouraged.