Customer Support Executive (D2C Sales)

Globelance; Dadri; On-site; INR 406,000 - 487,000; Full time

Job summary

Globelance, a dynamic D2C product company, is seeking a Customer Support Executive in Noida to handle orders, shipments, and product inquiries via email, chat, and phone. You will coordinate with warehouse teams and maintain CRM records to ensure smooth operations.

Ideal candidates have at least 1 year in customer support, familiarity with Shopify, strong communication, and a customer-first mindset. The role offers a full-time schedule and a competitive salary up to ₹40,000 per month, with

Qualifications

• Minimum 1 year of experience in customer support, preferably in a D2C environment.
• Shopify experience: familiarity with managing orders in a Shopify-based store.
• Good communication skills and professional interactions.
• Ability to handle customer complaints with a customer-first attitude.
• Strong teamwork and cross-department collaboration.

Responsibilities

• Provide timely support to customers via email, chat, and phone about orders, shipments, and product queries.
• Assist customers with order placement, modifications, and cancellations with accuracy.
• Track shipment status and address issues during delivery.
• Collaborate with warehouse teams to ensure proper order fulfillment.
• Collect customer feedback and report insights to improve service quality.
• Maintain accurate records of interactions in the CRM system.

Skills

Customer support

Communication skills

Teamwork

Problem-solving

Tools

Shopify

Job description

Customer Support Executive

Location: Noida

Experience: Minimum 1 year

Budget: Up to ₹40,000 per month

Company Overview:

We are a dynamic product company specializing in direct-to-consumer (D2C) sales. Our mission is to provide exceptional products and services to our customers while ensuring a seamless shopping experience. We are looking for a dedicated Customer Support Executive to join our operations team.

Job Responsibilities:

• Customer Support: Provide timely and effective support to customers via email, chat, and phone regarding orders, shipments, and product inquiries.
• Order Management: Assist customers with order placement, modifications, and cancellations, ensuring accuracy and efficiency.
• Shipment Coordination: Track and update customers on their shipment status, addressing any issues that may arise during the shipping process.
• Warehouse Liaison: Collaborate with warehouse teams to ensure proper order fulfillment and inventory management.
• Feedback Collection: Gather customer feedback and report insights to improve service quality and customer satisfaction.
• Documentation: Maintain accurate records of customer interactions and transactions in the CRM system.

Qualifications

• Experience: Minimum 1 year of experience in customer support, preferably in a D2C environment.
• Shopify Experience: Familiarity with Shopify platforms, including managing orders and understanding the e-commerce ecosystem.
• Communication Skills: Average communication skills are acceptable, with a focus on clarity and professionalism in interactions.
• Problem-Solving: Ability to handle customer complaints and inquiries effectively, demonstrating a customer-first attitude.
• Team Player: Ability to work collaboratively within a team and across departments.

Additional Information:

• Work Schedule: Full-time position with flexible hours as per business needs.
• Salary: Competitive salary up to ₹40,000 based on experience and qualifications.