Walk-in | International Voice Process Executive

3across; Gurugram District; On-site; INR 360,000 - 600,000; Full time

Job summary

3across is hiring Customer Service Professionals in Pune / Gurugram to join a leading global financial services organization. We seek candidates with 2+ years of International Voice Process / International Customer Service experience and excellent English communication, both verbal and written.

You will handle inbound calls from international customers, resolve queries with empathy, and maintain high service standards in a fast-paced, high-volume environment.

Qualifications

• 2+ years of experience in International Voice Process / International Customer Service.
• Experience in International BPO / Contact Centre / Customer Support preferred.
• Excellent English communication skills (verbal and written).
• Strong customer-handling and problem-solving abilities.
• Customer-centric with empathy and emotional intelligence.
• Comfortable with multiple systems/applications simultaneously.
• Able to work in a fast-paced, high-volume voice process.
• Willingness to work in rotational shifts and week-offs.
• Understanding of data privacy, risk management and information security.
• Stable employment history with long-term career intent.

Responsibilities

• Handle inbound customer calls from international customers.
• Understand queries and provide accurate, timely resolutions.
• Deliver excellent service with professionalism and empathy.
• Follow processes, policies, risk controls, and privacy guidelines.
• Manage multiple applications and digital tools while engaging customers.
• Handle back-to-back calls in a high-volume contact centre.
• Identify customer needs and provide resolutions or escalation as needed.
• Maintain quality, productivity, and customer experience standards.
• Adapt quickly to changes in processes, systems, and business needs.

Skills

2+ years experience

English communication

Customer-handling

Problem-solving

Empathy & EI

Multiple systems

Fast-paced environment

Rotational shifts

Data privacy & security

Tools

CRM software

Job description

Hiring: Customer Service Professionals

We're looking for professionals with 2+ years of experience in Customer Service to join a leading global financial services organization

Locations: Pune & Gurugram

Key Requirements

International Voice Process / Customer Service

Location: Pune / Gurugram

Experience: 2+ Years

Key Responsibilities

• Handle inbound customer calls from international customers.
• Understand customer queries and provide accurate and timely resolutions.
• Deliver excellent customer service while maintaining a high level of professionalism and empathy.
• Follow defined processes, policies, risk controls, and data privacy guidelines.
• Manage multiple applications and digital tools while interacting with customers.
• Handle back-to-back calls effectively in a high-volume contact centre environment.
• Identify customer needs and ensure appropriate resolution or escalation where required.
• Maintain quality, productivity, compliance, and customer experience standards.
• Adapt quickly to changes in processes, systems, and business requirements.

Candidate Eligibility

• Minimum 2 years of experience in International Voice Process / International Customer Service.
• Candidates with experience in International BPO / Contact Centre / Customer Support will be preferred.
• Excellent English communication skills verbal and written.
• Strong customer-handling and problem-solving skills.
• Customer-centric approach with good empathy and emotional intelligence.
• Comfortable working with multiple systems/applications simultaneously.
• Ability to work in a fast-paced, high-volume voice process.
• Willingness to work in rotational shifts and rotational week-offs.
• Strong understanding of data privacy, risk management, and information security.
• Stable employment history and willingness to build a long-term career in customer service/contact centre operations.